Office Assistant/Receptionist

Overview
We are seeking a dynamic and organized Office Assistant/Receptionist to join our team! In this vital role, you will be the welcoming face of our organization, ensuring smooth daily operations and providing exceptional support to staff, clients, and visitors alike. Your energetic approach and attention to detail will help foster a professional and friendly environment. This paid position offers an exciting opportunity for someone with strong administrative skills, excellent communication abilities, and a passion for delivering top-notch customer service.

Client Communication & Scheduling
Answer incoming phone calls, prioritizing new client intake inquiries
Respond to client emails and client portal messages, including new intake inquiries
Schedule new client intakes by matching client needs and availability to the appropriate clinician
Process rescheduling and cancellation requests from existing clients
Work within each clinician's self-managed calendar in TherapyNotes to coordinate scheduling
Intake & Paperwork
Monitor and triage incoming faxes, routing referrals and records requests to the appropriate clinician or file
Collect intake paperwork (consents, intake forms) from new clients
Scan and upload completed paperwork into the client's chart in TherapyNotes
Follow up with clients on outstanding or incomplete intake paperwork
Billing Support
Verify insurance benefits and eligibility for new clients, and periodically for existing clients
Follow up with clients whose card on file has been declined, to collect updated payment information
General Office Support
Respond to ad hoc requests from clinicians, such as pulling a chart or confirming authorization status
Troubleshoot basic scheduling conflicts as they arise
Support the practice in developing a more consistent process for handling no-shows and cancellations
Requirements
Proven office experience with strong organizational skills and attention to detail.

Proficiency in computer literacy and experience with data entry.

Excellent phone etiquette.

Strong organizational skills with the ability to prioritize tasks and manage time effectively in a fast-paced environment.

Previous experience in roles such as front desk receptionist or medical/dental receptionist is a plus.

Personal assistant or administrative experience that demonstrates reliability and proactive support is advantageous.

Join us to be an integral part of a vibrant team where your organizational talents and customer service excellence will shine! This role is perfect for motivated individuals eager to grow their career, make a meaningful impact and to gain knowledge of the mental health field.

Pay: $18.00 - $22.00 per hour
Benefits:
Flexible schedule
Work Location: Hybrid remote in Mansfield, TX 76063