full-time 1 month ago
Office Coordinator
Anonymous Office
341 Cool Springs Boulevard, Franklin, TN 37067
Competitive Compensation
About the Practice
6 Team Members
Dentrix Software
Job Description
Description:
At Athena Care, our mission is to improve access to quality mental health care so that people can live happier, healthier, more productive lives. Our vision is to create the leading mental health services platform in Tennessee and neighboring states.
Athena Care provides comprehensive mental health services to children, adolescents, and adults across all of Tennessee. Services include diagnostic assessment, medical management, psychotherapy, and interventional psychiatry, such as TMS and Spravato. Founded in 2001, Athena Care is “in-network” with most major insurance plans.
Job Summary:
Athena Care is currently seeking a Medical Receptionist/Office Coordinator for our Franklin clinic. This role will have a set schedule of 8AM-5PM Monday through Friday.
The Medical Receptionist / Office Coordinator ensures the overall patient experience goes smoothly. This person serves as a point of contact for all front office employees. Job duties include greeting patients and navigating the check-in and out process while striving for patient satisfaction in every interaction. In addition to excellent customer service the office coordinator must be dependable, reliable, and punctual for every scheduled shift.
Core Job Duties & Responsibilities
Greets incoming patients, and assists with check in process
As needed, answers calls or other contact forms from patients; engages professionally and courteously with contact
Collect copay/balance at check in; call to collect all telehealth copays/balances after the appointment is over
Managing provider schedules – including scheduling and rescheduling of appointments
Ensures completion of intake process, provides support to both clients and providers as needed; make sure ID’s and INS cards are uploaded to chart
Provide superior customer service to all individuals and agencies involved through all modes of contact
Ensures compliance with all policies and procedures, including maintaining patient confidentiality, as well as compliance with regulations of appropriate regulatory agencies (i.e., OSHA, CLIA, HIPAA, Department of Mental Health and Substance Abuse Services, etc.)
Identifies and resolves client's needs and issues to ensure quality patient service as they arise
Follow contact center protocol for handling inquires as they arise
Completes administrative and operational tasks to ensure the office is clean, organized, free of clutter and presents well to patients and visitors
Communicates effectively within the organization providing regular updates to supervisors and peers about current and completed tasks
Requests all office supplies
Completing medical Records or assigning them to the appropriate person
Sorting mail and making sure it is delivered to the appropriate person
Makes weekly bank deposits
Complete monthly Safety/Fire Extinguisher/Emergency lights log
Maintain Freezer/Refrigerator temperature log daily
Weekly safety plug check
Maintain first aid kit to meet state regulations
Other duties as assigned
Requirements:
Education/Experience:
High school diploma or equivalent required; associate or bachelor's degree preferred
1-year prior healthcare experience preferred
Licenses/ Certifications:
None required
Knowledge, Skills, & Abilities
Verbal communication
Phone Skills
Listening
Data entry skills
People skills
Informing
Customer focus
Customer Service
Attention to detail
Professionalism
Multi- tasking
Physical Requirements
This is an office-type role with primary sedentary job duties and limited reaching, pulling, pushing, or carrying.
Job Type: Full-time
Benefits:
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance
At Athena Care, our mission is to improve access to quality mental health care so that people can live happier, healthier, more productive lives. Our vision is to create the leading mental health services platform in Tennessee and neighboring states.
Athena Care provides comprehensive mental health services to children, adolescents, and adults across all of Tennessee. Services include diagnostic assessment, medical management, psychotherapy, and interventional psychiatry, such as TMS and Spravato. Founded in 2001, Athena Care is “in-network” with most major insurance plans.
Job Summary:
Athena Care is currently seeking a Medical Receptionist/Office Coordinator for our Franklin clinic. This role will have a set schedule of 8AM-5PM Monday through Friday.
The Medical Receptionist / Office Coordinator ensures the overall patient experience goes smoothly. This person serves as a point of contact for all front office employees. Job duties include greeting patients and navigating the check-in and out process while striving for patient satisfaction in every interaction. In addition to excellent customer service the office coordinator must be dependable, reliable, and punctual for every scheduled shift.
Core Job Duties & Responsibilities
Greets incoming patients, and assists with check in process
As needed, answers calls or other contact forms from patients; engages professionally and courteously with contact
Collect copay/balance at check in; call to collect all telehealth copays/balances after the appointment is over
Managing provider schedules – including scheduling and rescheduling of appointments
Ensures completion of intake process, provides support to both clients and providers as needed; make sure ID’s and INS cards are uploaded to chart
Provide superior customer service to all individuals and agencies involved through all modes of contact
Ensures compliance with all policies and procedures, including maintaining patient confidentiality, as well as compliance with regulations of appropriate regulatory agencies (i.e., OSHA, CLIA, HIPAA, Department of Mental Health and Substance Abuse Services, etc.)
Identifies and resolves client's needs and issues to ensure quality patient service as they arise
Follow contact center protocol for handling inquires as they arise
Completes administrative and operational tasks to ensure the office is clean, organized, free of clutter and presents well to patients and visitors
Communicates effectively within the organization providing regular updates to supervisors and peers about current and completed tasks
Requests all office supplies
Completing medical Records or assigning them to the appropriate person
Sorting mail and making sure it is delivered to the appropriate person
Makes weekly bank deposits
Complete monthly Safety/Fire Extinguisher/Emergency lights log
Maintain Freezer/Refrigerator temperature log daily
Weekly safety plug check
Maintain first aid kit to meet state regulations
Other duties as assigned
Requirements:
Education/Experience:
High school diploma or equivalent required; associate or bachelor's degree preferred
1-year prior healthcare experience preferred
Licenses/ Certifications:
None required
Knowledge, Skills, & Abilities
Verbal communication
Phone Skills
Listening
Data entry skills
People skills
Informing
Customer focus
Customer Service
Attention to detail
Professionalism
Multi- tasking
Physical Requirements
This is an office-type role with primary sedentary job duties and limited reaching, pulling, pushing, or carrying.
Job Type: Full-time
Benefits:
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Position Closed
This job is no longer accepting applications.