Ophthalmic Front Desk Receptionist

Coastal Vision Medical Group LLC is a premier eye care provider, established in 1999. Our mission is to provide the best possible medical and surgical Ophthalmological Care to our patients utilizing the latest and best technology available.

Coastal Vision Medical Group is currently seeking a front desk Ophthalmic Medical Receptionist to join our team. A great receptionist has excellent organizational skills, is a valuable resource that employees can count on, and has a positive and friendly attitude at all times. Responsibilities include delivering excellent customer service to all our current or prospective patients with an empathetic and professional attitude.

Essential Functions:
Maintain a clean and polished, professional appearance.

Politely and professionally greet patients entering the clinic.

Register new patients according to established procedures.

Assist patients with questions and concerns.

Assist patients with paperwork and educate them on process flow.

Receive patient payments, input into Nextech System and issue receipts.

Create, update and organize patient files.

Prepare patient charts for next day’s appointments.

Confirm insurance information, scan, and enter insurance information.

Assist with check out and schedule follow up appointments and/or referrals.

Maintain and manage patient records in compliance with privacy and security regulations.

Enter all relevant information into the EMR, respective systems of record.

Utilize EMR to communicate with referring physicians.

Obtain authorizations for any medical patient.

Reschedule patients who missed their appointments.

Maintain a professional and clean reception area.

Update patient education materials.

Maintain knowledge of company products.

Forward prescribed medication to pharmacy per patients’ choice of location.

Carry out other duties assigned by your Clinic Manager.

Qualifications:
Customer service oriented, excellent phone etiquette, clean and polished appearance, great communication and great attention to detail.

Multi-tasked orientated, proficient on standard office equipment and computer(s).

Well written English, Bilingual in Spanish a plus!

Basic MS Office proficiency, Type 40wpm, must be detailed oriented and have great attention to detail.

Poses a high degree of professionalism.

Desire 1-3 years of industry experience, but if not we are happy to train those who have customer service experience.

Physical & Communication Requirements
Ability to sit for extended periods and occasionally stand and walk.

Ability to perform phone and computer work, with or without reasonable accommodation.

Ability to communicate effectively in English with patients, staff, and providers, with or without reasonable accommodation.

Ability to use a keyboard and other standard office equipment.

Ability to lift up to 10 pounds occasionally.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person