Orthodontic Front Desk Representative

Position Overview

As our Scheduling Coordinator, you will serve as the Bliss Expert, supporting daily patient interactions and ensuring consistent delivery of the Smilebliss mission: Affordability, a Blissful Experience, and Time Efficiency. You will play a critical role in lead management, consultation scheduling, and front office coordination, helping patients begin treatment confidently while maintaining an efficient and organized schedule. This role is essential in creating a smooth, welcoming, and patient-centered experience that reflects the Smilebliss mission and model.

Smilebliss Model Delivery

Lead Management and Scheduling

Ensure timely outreach, follow-up, and scheduling of all new leads

Schedule new patient consultations and support strong show rates

Confirm upcoming appointments and follow up on missed consultations

Maintain an organized, productive schedule and accurate documentation

Patient Flow and Experience

Welcome patients and support a smooth, efficient check-in and check-out process

Help ensure patients have a positive, comfortable, and confident experience

Schedule follow-up visits and support clear next steps in care

Contribute to efficient patient flow and on-time scheduling

Financial Responsibilities

Collect patient balances and payments at the time of service

Post payments accurately and maintain proper records

Support daily reconciliation and financial accuracy

Operations Support

Follow Smilebliss scheduling and operational protocols

Maintain accuracy in patient records and appointments

Support overall practice efficiency and team coordination

Qualifications

Dental or orthodontic experience preferred, but not required

Strong communication and organizational skills

Ability to multitask in a fast-paced environment

Professional, positive, and patient-focused mindset

Alignment with the Smilebliss mission and values