Orthodontic Receptionist/Insurance Coordinator

Front Desk / Insurance Coordinator
Highlands Ranch Orthodontics is looking for an energetic, hardworking, compassionate, and outgoing individual to join our team and manage our front desk. This position is much more than answering phones and scheduling appointments- you will be the first impression of our practice and the welcoming face that greets our patients and their families each day.

We are a privately owned orthodontic practice led by sisters and orthodontists, Dr. Nichole Schiro and Dr. Ashlynn Mazurek. We believe in the values that make private practice special: building genuine relationships, providing exceptional patient care, supporting one another as a team, and creating a positive, fun work environment where people enjoy coming to work every day.

The ideal candidate is self-motivated, bubbly, organized, and thrives in a fast-paced environment. They enjoy connecting with people, are passionate about customer service, pay close attention to detail, and are always willing to jump in and help wherever needed. We are looking for someone who values teamwork, brings positive energy to the office, and takes pride in creating an outstanding experience for every patient.

Front Desk Responsibilities
Greet every patient with a warm, welcoming smile
Answer, screen, and direct incoming phone calls
Manage office email correspondence and respond in a timely manner
Schedule patient appointments efficiently and accurately
Maintain provider schedules and office calendars
Assist with patient check-in and check-out
Process payments, refunds, and financial transactions
Help ensure a smooth and positive patient experience from start to finish
Insurance Coordinator Responsibilities
Track and monitor patient insurance accounts
Verify insurance benefits and eligibility
Submit and follow up on insurance claims
Communicate with insurance companies regarding claims and benefits
Maintain accurate patient insurance records
Qualifications
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Exceptional attention to detail and accuracy
Positive attitude with a team-first mindset
Ability to thrive in a fast-paced environment
Previous dental, orthodontic, or healthcare experience preferred but not required
If you love working with people, enjoy being part of a supportive team, and want to make a positive impact on patients every day, we'd love to meet you!

Job Type: Full-time
Pay: $21.00 - $26.00 per hour
Benefits:
401(k)
401(k) matching
Employee discount
Flexible schedule
Paid time off
Retirement plan
Work Location: In person