Orthodontic Schedule Coordinator/Front Desk Receptionist

Busy Orthodontic office seeking Contagiously Friendly front desk team member.

Candidate Requirements:
Exceptional interpersonal skills
Ability to work with interruptions and to manage multiple priorities
Effective verbal skills to communicate with patients, parents, doctors, and staff, in person and on the telephone
Professional attitude and appearance
Pleasant telephone voice
Tactful persuasion skills to influence patients and ensure effective scheduling
Effective and efficient while working unsupervised
Ability to speak, understand, and write fluent English
Basic computer knowledge including basics of Microsoft Word and Excel
Primary duties include some of the following:
Verbally greet patients in a warm and friendly manner
Schedule patient appointments following documented scheduling policies
Utilize effective scripts for all patient interactions
Maintain updated patient information in each patient record
Answer telephone calls and respond to inquiries professionally and with outstanding customer service
Communicate with patients regarding missed appointments, schedule changes or any other issues that are related to the schedule
Follow-up on all missed appointments and fill canceled appointments
Gather appropriate information for Daily Business Meetings and Monthly Business Reviews and disseminate to appropriate staff
Assist with the implementation of practice marketing strategies such as asking for referrals and testimonials
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person