full-time 5 days ago
Orthodontic Treatment Coordinator
Rivercrest Orthodontics
930 West Avon Road, Rochester Hills, MI 48307
20 - 25/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
ORTHODONTIC TREATMENT COORDINATOR
Preferably 1 year of experience as a Dental Chairside Assistant, ideally in orthodontics.
Experience & Training
Dental or orthodontic experience, including X-rays and digital scanning, is preferred but we can train you.
We will provide training to help you become confident in both the clinical side of the position and the complete patient journey—from first contact to New Start.
Experience in sales or customer service is a plus. We value consultative skills—not aggressive selling.
We are looking for someone who enjoys helping people, communicates well, learns quickly, and follows through. You will guide patients from their first contact with our practice to the moment they confidently begin treatment.
WHAT YOU'LL DO
Connect with leads and build trust from the first contact.
Welcome new patients and guide them through their consultation.
Take X-rays and digital scans and prepare patient records.
Be the bridge between the doctor and the patient, helping patients understand their treatment and next steps.
Answer questions and handle objections with empathy.
Present financial and insurance options.
Facilitate case acceptance and scheduling.
Be consistent with follow-up until the patient is ready to make a decision.
Keep financing, insurance, scheduling, and follow-up organized.
Turn consultations into New Starts through education, guidance, trust, and follow-up.
WHAT WE'RE LOOKING FOR
Genuine Desire to Help People — You enjoy helping people find solutions.
Positive Attitude & Willingness to Learn — You welcome training, feedback, and new challenges.
Get-It-Done Mindset — You take responsibility, follow through, and make things happen.
Strong Communication — You listen, connect with patients, and communicate clearly and empathetically.
Treatment Guidance & Case Acceptance — You can educate patients, clarify their options, handle concerns, and guide them toward a confident decision.
Consistent Follow-Up — You stay organized and don't let opportunities fall through the cracks.
Comfort Discussing Money — You can confidently discuss costs, payments, financing, and insurance.
WHY WORK WITH US?
We are more than specialists in Orthodontics and TMD. We are a team where everyone plays a part, works in harmony, and together we create something you can actually see: our patients' smiles.
WHAT YOU GET
Pay: $20–$25/hour
Bonus: Performance-based escalating bonus
Paid Sick Time
Employee Discount
Training & Growth
SCHEDULE
Monday through Friday: 9:00 a.m. – 5:00 p.m.
On doctor days, we start at 8:30 a.m.
THE PERSON WE'RE LOOKING FOR
COMMUNICATE → EDUCATE → GUIDE → FOLLOW UP → CASE ACCEPTANCE → NEW START
You don't need to know everything on your first day. You do need to want to learn, care about people, follow through, and have the determination to get things done.
Pay: $20.00 - $25.00 per hour
Benefits:
401(k)
Employee discount
Opportunities for advancement
Paid sick time
Paid training
Experience:
Chairside assisting: 1 year (Required)
Work Location: In person
Preferably 1 year of experience as a Dental Chairside Assistant, ideally in orthodontics.
Experience & Training
Dental or orthodontic experience, including X-rays and digital scanning, is preferred but we can train you.
We will provide training to help you become confident in both the clinical side of the position and the complete patient journey—from first contact to New Start.
Experience in sales or customer service is a plus. We value consultative skills—not aggressive selling.
We are looking for someone who enjoys helping people, communicates well, learns quickly, and follows through. You will guide patients from their first contact with our practice to the moment they confidently begin treatment.
WHAT YOU'LL DO
Connect with leads and build trust from the first contact.
Welcome new patients and guide them through their consultation.
Take X-rays and digital scans and prepare patient records.
Be the bridge between the doctor and the patient, helping patients understand their treatment and next steps.
Answer questions and handle objections with empathy.
Present financial and insurance options.
Facilitate case acceptance and scheduling.
Be consistent with follow-up until the patient is ready to make a decision.
Keep financing, insurance, scheduling, and follow-up organized.
Turn consultations into New Starts through education, guidance, trust, and follow-up.
WHAT WE'RE LOOKING FOR
Genuine Desire to Help People — You enjoy helping people find solutions.
Positive Attitude & Willingness to Learn — You welcome training, feedback, and new challenges.
Get-It-Done Mindset — You take responsibility, follow through, and make things happen.
Strong Communication — You listen, connect with patients, and communicate clearly and empathetically.
Treatment Guidance & Case Acceptance — You can educate patients, clarify their options, handle concerns, and guide them toward a confident decision.
Consistent Follow-Up — You stay organized and don't let opportunities fall through the cracks.
Comfort Discussing Money — You can confidently discuss costs, payments, financing, and insurance.
WHY WORK WITH US?
We are more than specialists in Orthodontics and TMD. We are a team where everyone plays a part, works in harmony, and together we create something you can actually see: our patients' smiles.
WHAT YOU GET
Pay: $20–$25/hour
Bonus: Performance-based escalating bonus
Paid Sick Time
Employee Discount
Training & Growth
SCHEDULE
Monday through Friday: 9:00 a.m. – 5:00 p.m.
On doctor days, we start at 8:30 a.m.
THE PERSON WE'RE LOOKING FOR
COMMUNICATE → EDUCATE → GUIDE → FOLLOW UP → CASE ACCEPTANCE → NEW START
You don't need to know everything on your first day. You do need to want to learn, care about people, follow through, and have the determination to get things done.
Pay: $20.00 - $25.00 per hour
Benefits:
401(k)
Employee discount
Opportunities for advancement
Paid sick time
Paid training
Experience:
Chairside assisting: 1 year (Required)
Work Location: In person
Requirements
• Chairside assisting
• Medical scheduling
• Orthodontics
• Medical records
• Finance
• Medical scheduling
• Orthodontics
• Medical records
• Finance
About Rivercrest Orthodontics
Daia Orthodontics in Rochester Hills provides personalized care for patients of all ages. Led by board-certified orthodontist Dr. Daia, the practice focuses on creating beautifully aligned smiles that support long-term function, facial balance, and lasting confidence.