Orthodontic Treatment Coordinator

About the job
Company Description Hulme Orthodontics, P.A. is a private orthodontic practice that provides a full range of orthodontic treatment for children, adolescents, and adults. Care is delivered by our board-certified orthodontic specialists in a fun, caring environment where patients are treated like family. The practice operates under the name Hulme Orthodontics and is also known as Hulme Orthodontics & Dentofacial Orthopedics. Team members join a patient-focused environment that values professionalism, compassion, and high-quality clinical outcomes. The practice emphasizes strong relationships with patients and families and a positive, supportive workplace culture.

Role Description The Treatment Coordinator is a full-time, on-site role based in San Antonio, TX. This role is responsible for guiding patients and families through the orthodontic treatment process, including explaining recommended treatment plans, timelines, and financial arrangements in a clear and supportive manner. Daily responsibilities include coordinating consultations, gathering and organizing patient records, verifying insurance benefits, and discussing payment options. The Treatment Coordinator collaborates with the orthodontist and clinical team to schedule appointments, ensure smooth patient flow, and provide an excellent patient experience from first contact through completion of care. The role also involves maintaining accurate documentation, responding to patient inquiries, and supporting front office operations as needed.

Qualifications
Candidates should possess skills in Treatment Planning and Dental Care to understand orthodontic procedures and effectively communicate clinical recommendations.

Candidates should possess Insurance knowledge to explain coverage, and assist patients with financial arrangements.

Candidates should possess strong Customer Service and Communication skills to provide a welcoming experience, build trust, and clearly convey information to patients and families.

Candidates should possess basic computer and practice management software skills to handle scheduling, patient records, and documentation accurately.

Prior experience in orthodontic or dental offices, especially in treatment coordination or front desk roles, is beneficial.

High school diploma or equivalent required; additional training or education in dental assisting, healthcare administration, or a related field is an advantage.

Ability to work collaboratively in a team-focused environment, manage multiple tasks, and maintain confidentiality and professionalism at all times.

Pay: $19.00 - $22.00 per hour
Benefits:
401(k)
401(k) matching
Paid time off
Work Location: In person