full-time 24 days ago
Orthodontic Treatment Coordinator
Sharp Orthodontics
3930 Shelbourne St, Victoria, BC V8P 5P6
32–42/hr
About the Practice
N/A Team Members
Dentrix Software
Office Tour & Photos
Job Description
Full-time | Tuesday to Friday | $32–$42/hr | Extended health & dental benefits
Since 1993, Sharp Orthodontics has been transforming smiles and boosting confidence for families across Greater Victoria. We're a family-run specialty practice with offices in Langford and Saanich, and as our practice continues to grow, we're adding an enthusiastic, organized Treatment Coordinator to our team to guide new patients from their first visit to the day their treatment begins.
About the role
You'll be the primary point of contact for new patients, and the person families remember from their first appointment: the one who made them feel welcome, answered their questions clearly, and helped them feel confident about the next step. As our Treatment Coordinator, you'll lead our new-patient process from start to finish. You'll set the standard for how families are welcomed, keep every case moving, and be the key link between patients and our orthodontic team, making the experience smooth, personal, and well organized. This is a full-time position shared between our Langford and Saanich offices.
What you'll do
Welcome new patients and families and guide them through the initial consultation
Explain treatment recommendations, timelines, and what to expect in a friendly, easy-to-understand way
Present fees, payment options, and insurance estimates, and help families set up their financial arrangements
Follow up with families who are still deciding, and keep in touch with patients waiting to start
Schedule records and treatment-start appointments
Help keep referring dentists informed about their patients' care
Look for ways to improve the new-patient experience and bring your ideas to the team
Support the front desk as needed
What we're looking for
A confident self-starter who can run the new-patient process independently, take initiative, and follow through without needing to be asked
Excellent communication skills, patience, and a genuine enjoyment of working with kids, teens, and parents
Enthusiasm for creating exceptional patient experiences, and energy for a busy, growing practice
Comfort discussing treatment costs and payment options with families
Strong organization and attention to detail
Discretion and professionalism with confidential patient and financial information
A real interest in orthodontics and a willingness to learn. We'll train you on the clinical, insurance, and software side
Ability to work at both our Langford and Saanich locations
Nice to have, but not required
Experience in a dental or orthodontic office
Experience as a CDA or LDA
Knowledge of dental insurance
What we offer
Wage: $32–$42 per hour, based on experience and/or certification
Full-time, Tuesday to Friday
Extended health and dental benefits
Parking included
Comprehensive, one-on-one training so you're fully set up to take the lead
A close-knit, supportive team at a well-established practice
If you're excited to help create confident smiles and want a role where your initiative makes a real difference, we'd love to hear from you!
To apply: Send your resume and a short note about why this role appeals to you to sharp@victoriaorthodontics.ca by Friday, October 16. Applications are reviewed as they arrive, so we encourage you to apply early.
Pay: $32.00-$42.00 per hour
Expected hours: 31.0 per week
Benefits:
Dental care
Extended health care
On-site parking
Work Location: In person
Since 1993, Sharp Orthodontics has been transforming smiles and boosting confidence for families across Greater Victoria. We're a family-run specialty practice with offices in Langford and Saanich, and as our practice continues to grow, we're adding an enthusiastic, organized Treatment Coordinator to our team to guide new patients from their first visit to the day their treatment begins.
About the role
You'll be the primary point of contact for new patients, and the person families remember from their first appointment: the one who made them feel welcome, answered their questions clearly, and helped them feel confident about the next step. As our Treatment Coordinator, you'll lead our new-patient process from start to finish. You'll set the standard for how families are welcomed, keep every case moving, and be the key link between patients and our orthodontic team, making the experience smooth, personal, and well organized. This is a full-time position shared between our Langford and Saanich offices.
What you'll do
Welcome new patients and families and guide them through the initial consultation
Explain treatment recommendations, timelines, and what to expect in a friendly, easy-to-understand way
Present fees, payment options, and insurance estimates, and help families set up their financial arrangements
Follow up with families who are still deciding, and keep in touch with patients waiting to start
Schedule records and treatment-start appointments
Help keep referring dentists informed about their patients' care
Look for ways to improve the new-patient experience and bring your ideas to the team
Support the front desk as needed
What we're looking for
A confident self-starter who can run the new-patient process independently, take initiative, and follow through without needing to be asked
Excellent communication skills, patience, and a genuine enjoyment of working with kids, teens, and parents
Enthusiasm for creating exceptional patient experiences, and energy for a busy, growing practice
Comfort discussing treatment costs and payment options with families
Strong organization and attention to detail
Discretion and professionalism with confidential patient and financial information
A real interest in orthodontics and a willingness to learn. We'll train you on the clinical, insurance, and software side
Ability to work at both our Langford and Saanich locations
Nice to have, but not required
Experience in a dental or orthodontic office
Experience as a CDA or LDA
Knowledge of dental insurance
What we offer
Wage: $32–$42 per hour, based on experience and/or certification
Full-time, Tuesday to Friday
Extended health and dental benefits
Parking included
Comprehensive, one-on-one training so you're fully set up to take the lead
A close-knit, supportive team at a well-established practice
If you're excited to help create confident smiles and want a role where your initiative makes a real difference, we'd love to hear from you!
To apply: Send your resume and a short note about why this role appeals to you to sharp@victoriaorthodontics.ca by Friday, October 16. Applications are reviewed as they arrive, so we encourage you to apply early.
Pay: $32.00-$42.00 per hour
Expected hours: 31.0 per week
Benefits:
Dental care
Extended health care
On-site parking
Work Location: In person
Requirements
• Patient service
• Experience working with children
• Front desk
• Customer service
• Sales
• Experience working with children
• Front desk
• Customer service
• Sales
About Sharp Orthodontics
Sharp Orthodontics has been serving Victoria, BC since 1993, providing children, adolescents, and adults with beautiful smiles through clear braces, metal braces, or clear aligners like Invisalign. Dr. Cecil Sharp founded the practice with a mission to help everyone achieve confidence and oral health, leading to the opening of two locations in Langford and Saanich. In 2021, his son, Dr. John Sharp, joined the practice to continue the legacy of transforming smiles.