Otolaryngology (ENT) - Receptionist - PRN

Who We Are: At Murfreesboro Medical Clinic & SurgiCenter (MMC), compassion meets innovation and teamwork fuels success! As a physician-owned, multi-specialty clinic, we’ve proudly served Middle Tennessee for decades. With 20+ specialties under one roof, we’ve built a supportive, collaborative environment where professionals thrive and patients feel cared for.

What We Do: Our team is growing, and we’re looking for a skilled professional to join us! You’ll play an important role in providing excellent care, supporting patients through meaningful moments, and working alongside a supportive team. At MMC, your expertise matters, your voice is valued, and your career has room to grow. Ready to make an impact? We’d love to meet you!

Why You’ll Love Working Here: We’re committed to supporting your success inside and outside of work with a benefits package that includes medical, dental, and vision insurance, life and disability coverage, FSA & HSA options, a 401(k) with company match, gym membership reimbursement, wellness programs, and more.

Procedure: The job description and responsibilities are defined for Check Out Medical Receptionist in the Otolaryngology department at Murfreesboro Medical Clinic below:

Job Title

Otolaryngology (ENT) Medical Receptionist

Job Description

To provide clerical support in the Otolaryngology department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Working Conditions

Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients. Interactions with others in constant and interruptive. There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice. Varied activities including walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients and sitting for extended periods of time may occur. Also, occasional stress from multiple responsibilities.

Job Responsibilities

Represent MMC in a courteous and professional manner

Greet guests and incoming calls in a polite, prompt, and helpful manner

Take accurate messages which include all required information

Process voicemails and faxes

Be at your workstation on time and prepared to start the day

Email communication is utilized in this department for important messages and updates. Staff members are expected to read emails frequently.

Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients

Prepare and process fee tickets, patient forms, etc. for patient appointments (prior to appointment date) and any other requests indicated on the fee ticket

Schedule appointments to include detailed information

Maintains and updates current information on physicians’ schedules ensuring that patients are scheduled properly and appointments confirmed

Collect co-payments, deductibles, co-insurance, or other patient responsible balances, when necessary

Correctly file fee tickets, stock copier, empty shred box, stock reminder cards, doctor cards, and other items needed daily

Correctly process payments and receipts

Prepare daily deposit and maintain cash bag/Phreesia balance

Provide prompt, efficient, and accurate patient service

Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach

Keep your work area and the clinic clean

Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.

Be knowledgeable of and adhere to all MMC policies and procedures.

With instruction, perform other duties as required or assigned

Required Skills

Excellent customer service skills

Strong skills in communicating effectively with co-workers, providers, and patients

Ability to conduct daily functions in an appropriate, professional, and compassionate manner

Ability to manage/prioritize multiple tasks in an efficient and timely manner

Teamwork attitude

Flexibility to respond to changing demands

Ability to react calmly and competently in stressful situations

Effectively utilize computer systems and programs that are necessary to complete daily tasks

Education/Experience Requirements

High School diploma or GED

Experience preferred but not required

MMC Vision, Mission, and Values

Our vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease.

Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee.

Our values guide our actions as we strive to carry out our mission.

A progressive approach to advances in medicine and changes in the health care delivery system

Responsive to patient and community needs

Collaborative with other physicians, hospitals, allied health providers and the community in improving health care

Professional, ethical and socially responsible

Team-oriented management and leadership

A positive, open and responsive work setting

This description is intended to provide only basic guidelines for meeting job requirements. It is not intended to serve, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.