full-time 28 days ago
Patient Access Representative - Revenue Cycle
Power Personnel
Palo Alto, CA 94306
35 - 40/hr
About the Practice
N/A Team Members
Epic Software
Job Description
Are you a customer-focused professional looking to start or grow your career in healthcare? We are seeking motivated individuals to join our team as a Patient Access Services Representative. In this patient-centered role, you will play a key role in gathering and processing admission and registration information, obtaining required documentation for billing and compliance purposes, and addressing routine customer service inquiries. This is great opportunity for customer-focused individuals to gain hands-on healthcare experience and grow their career in Patient Access Services.
What the job is like
Pay: $35.00-$40.00 per hour (DOE)
Schedule: Shifts may vary: Mon-Sun Rotating - 08 hour per day
Schedule Flexibility Required:
Candidates must be flexible with start times based on departmental needs. Possible shift start times include:
Morning shifts: 07:00 am-09:30 am Afternoon shifts: 12:00 pm-01:00 pm
Evening shifts: 05:00 pm - 07: 00 pm
And weekend availability is preferred.
Location: Palo Alto, CA
Duration: 6 months, possible extension
Department: Revenue Cycle
What's in it for you
Competitive pay
Great working location
Health/vision/dental/life insurance
Refer-a-friend bonus*
Weekly payroll
24-hour accessibility
Personalized service
Education Qualifications
High school diploma or GED equivalent.
Experience Qualifications
Min 1-2 years of customer service experience healthcare setting experience required.
Experience working with Epic system
Experience with insurance verification, eligibility, and authorization processes.
Candidates must be flexible with the work schedule.
Required Knowledge, Skills and Abilities
Ability to speak and write effectively at a level appropriate for the job.
Ability to work well with individuals at all levels of the organization.
Knowledge of computer systems and software used in functional area.
Knowledge of Medical Terminology such as Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.).
Responsibilities:
Assures secure handling and accurate recording of payments collected at the point-of service delivery.
Builds a foundational understanding of the different health insurance coverage options and the related processes and procedures.
Able to handle routine/simple patient escalations and perform service recovery.
Escalates any advanced or complex registrations to a more experienced team member.
Greets patients and begins the registration process.
Maintains professional communication with various PAS staff, medical center staff, physicians, guests, and patients regarding the admitting/registration services.
Communication may consist of telephone correspondence, email, or in person contact.
Meets weekly individual productivity and key performance indicators and standards while following planned priorities as set by the department leadership team.
Provides excellent customer service to all individuals with whom the employee has contact.
The specific job duties will be comprised of a combination of responsibilities for all areas of Patient Access Service operations.
Who we are:
Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That’s why so many hospitals, clinics and healthcare facilities rely on us to fill critical positions. If you want competitive pay, excellent working conditions and a team that supports you, Power Personnel is the place to be!
Refer a friend at referrals@powerpersonnel.com and get $250 bonus for every referral!
In order to get the bonus, the person referred must work at least 20 shifts.
What the job is like
Pay: $35.00-$40.00 per hour (DOE)
Schedule: Shifts may vary: Mon-Sun Rotating - 08 hour per day
Schedule Flexibility Required:
Candidates must be flexible with start times based on departmental needs. Possible shift start times include:
Morning shifts: 07:00 am-09:30 am Afternoon shifts: 12:00 pm-01:00 pm
Evening shifts: 05:00 pm - 07: 00 pm
And weekend availability is preferred.
Location: Palo Alto, CA
Duration: 6 months, possible extension
Department: Revenue Cycle
What's in it for you
Competitive pay
Great working location
Health/vision/dental/life insurance
Refer-a-friend bonus*
Weekly payroll
24-hour accessibility
Personalized service
Education Qualifications
High school diploma or GED equivalent.
Experience Qualifications
Min 1-2 years of customer service experience healthcare setting experience required.
Experience working with Epic system
Experience with insurance verification, eligibility, and authorization processes.
Candidates must be flexible with the work schedule.
Required Knowledge, Skills and Abilities
Ability to speak and write effectively at a level appropriate for the job.
Ability to work well with individuals at all levels of the organization.
Knowledge of computer systems and software used in functional area.
Knowledge of Medical Terminology such as Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.).
Responsibilities:
Assures secure handling and accurate recording of payments collected at the point-of service delivery.
Builds a foundational understanding of the different health insurance coverage options and the related processes and procedures.
Able to handle routine/simple patient escalations and perform service recovery.
Escalates any advanced or complex registrations to a more experienced team member.
Greets patients and begins the registration process.
Maintains professional communication with various PAS staff, medical center staff, physicians, guests, and patients regarding the admitting/registration services.
Communication may consist of telephone correspondence, email, or in person contact.
Meets weekly individual productivity and key performance indicators and standards while following planned priorities as set by the department leadership team.
Provides excellent customer service to all individuals with whom the employee has contact.
The specific job duties will be comprised of a combination of responsibilities for all areas of Patient Access Service operations.
Who we are:
Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That’s why so many hospitals, clinics and healthcare facilities rely on us to fill critical positions. If you want competitive pay, excellent working conditions and a team that supports you, Power Personnel is the place to be!
Refer a friend at referrals@powerpersonnel.com and get $250 bonus for every referral!
In order to get the bonus, the person referred must work at least 20 shifts.
About Power Personnel
Power Personnel is a recruitment agency specializing in healthcare staffing. They offer a wide range of job opportunities in various medical fields, including nursing, administration, and allied health.