Patient Care Advocate

Patient Care Advocate - We'll Train You | Half-Day Fridays | Dental Assistants Welcome
Everyone assumes your next step is hygiene school. What if it isn't?

It's the question you get at every family dinner, every CE course, every time someone finds out what you do. So are you going to go on and do hygiene?

Maybe you've thought about it seriously. Maybe you've also done the math on two more years of school, the tuition, and the income you'd be giving up to get there - and quietly decided that isn't the life you want right now. That's a completely reasonable conclusion, and you shouldn't have to keep defending it at dinner.

Here's the part nobody mentions: there's a second ladder in dentistry, and it doesn't require going back to school.

The business side of a practice - scheduling, patient coordination, treatment conversations, eventually running an office - is a real career with real room to grow. And the people who move up it fastest are almost always former assistants, because they already understand the clinical work they're scheduling. That's the part that can't be taught in a classroom.

We're hiring for the first rung of that ladder, and we'd love to tell you about it.

Because you already know the hard half.

You can look at a schedule and know it's wrong before anyone else in the building does. You know what a crown seat actually takes versus what got blocked for it. You can tell a patient is nervous before they say a word. That instinct is the part no training manual can give someone - and it's what separates a genuinely great front office from a receptionist.

The rest, we'll teach you. Insurance verification, scheduling strategy, practice management software, the financial conversations. All of it is learnable, and we'll sit with you until it clicks. We're not looking for someone who's already done this job. We're looking for someone we can help become excellent at it.

We're Breez Dental, and we'd love to introduce ourselves.

We're a family-owned, award-winning general dentistry practice in Surprise. Here's specifically what we think makes this worth your time:
Our practice is built on quality over quantity. That's not just something we put on the wall. It's why you'll never be asked to force a patient into a slot that doesn't exist, and never have to apologize for an appointment that got rushed. We try to meet patients wherever they are in their dental journey, and the schedule is built to let that happen.

Please go look us up before you apply - we're a little proud of this one. Over 680 Google reviews at a 4.9 average. Honestly, that number matters more to you than it does to us: it means the person on the other end of the line usually already likes us. You'd spend your day talking with people who are glad to be here, not people bracing for a fight about a bill.

You'd get to work with real technology. Fully digital office, 3D cone beam CT, iTero intraoral scanner. If you've been assisting somewhere with paper charts and film, you already know what a difference that makes to your day.

And you're out the door at noon on Friday. Monday through Thursday, 8:00 AM to 5:00 PM. Friday, 8:00 AM to 12:00 PM. No nights, no weekends.

Let's talk about money honestly. $18–$22/hour depending on experience, plus a monthly performance bonus worth up to another $2/hour once you're up to speed - an effective $20–$24/hour. If you're already an experienced assistant, that's likely a lateral move on paper, and we'd rather say that out loud now than have you feel misled later. What changes isn't really the number on your check. It's your body, your ceiling, and where you are in five years. Here at Breez Dental, you'd have full benefits: medical, vision, PTO and paid holidays, 401(k) with matching, parental leave, and an employee discount. Dental care is included as an employee benefit.

And we're growing. We're expanding operatories and we're expanding our team. Twelve of us today, and we expect to pass fifteen within a year. Whoever takes this seat isn't just taking a desk - they're taking the first chair in a front office that's about to get bigger, with a real path toward treatment coordination and leadership as we grow.

A few things we'd rather be upfront about.

We're flexible on a lot of things. Standards are the one place we're not, and we'd rather you know that going in.

Onboarding here is structured and training-heavy. Nobody is going to hand you a headset and wish you luck. You'll be walked through our technology, our systems, and how we like patients cared for, because getting it right matters more to us than getting it fast. If you've never touched the front office side, that's completely expected - asking questions is the norm here, not a mark against you.

Eventually, you'd own three numbers: Schedule Utilization Rate, Recall Rate, and Hygiene Pre-appointment Rate. We track them, we sit down and go through them with you, and your bonus is tied to them. You won't be measured against any of that on day one - your first ninety days are measured on training milestones instead, so you have room to actually learn. That said, if being measured at all makes you uneasy, this probably isn't the right seat. If you like watching your work show up as a number that moves, we think you'll enjoy it here.

One honest note about Fridays: we currently close at noon. As the practice grows, Friday hours may expand. If you need a guaranteed hard stop at noon every Friday, we'd rather tell you now than have you find out in month four.

People tend to thrive here when they're:
Dependable - when you say it's handled, it's handled
Honest, including about their own mistakes
Genuinely warm with patients for a whole day, not just the first two hours
Energized by a busy front desk rather than worn out by it
Team-first, because a front office that keeps score doesn't work for anyone
And in fairness, this might not be the right fit if:
You'd prefer a quiet day with minimal patient interaction
You'd rather be given direction than go looking for what needs doing
You'd rather hand off a mistake than sit with it
Drama tends to follow you
None of those are character flaws - they're just a mismatch with this particular position, and we'd genuinely rather help you find the right one than have you spend six months in the wrong one.

What you'd actually be doing
Owning the schedule - booking, confirming, and managing appointments so the day flows
Being the first voice patients hear, with warmth and professionalism
Coordinating provider schedules to keep the clinical team productive
Filling cancellations and open time proactively rather than reactively
Handling insurance verification and keeping records accurate - precision really matters here
Managing check-in through check-out, including payments
Keeping the front desk and reception area organized and welcoming
Working shoulder-to-shoulder with the clinical team you already understand
What we're hoping to find
Chairside dental assisting experience, or strong customer-facing administrative experience in a dental office - either works
No front office experience required. We'll teach it.

A clear, confident communicator on the phone, in person, and in writing
Detail-oriented in a way you could point to: you proofread before you send, and you notice when something looks off
Comfortable juggling several things at once without dropping any of them
Familiarity with Open Dental, Dentrix, or similar is a nice bonus, not a requirement
Bilingual English/Spanish is a plus
If this sounds like you, we'd love to hear from you. A real person here reads every single application and resume, and we promise you'll hear back from us within two to five business days either way - even if it's a no. We know how much it stinks to send an application into a void.

Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
401(k)
401(k) matching
Employee discount
Health insurance
Paid time off
Parental leave
Retirement plan
Vision insurance
Experience:
Dental assisting: 1 year (Preferred)
Dental office: 1 year (Required)
Language:
English (Required)
Spanish (Preferred)
Location:
Surprise, AZ 85374 (Preferred)
Ability to Commute:
Surprise, AZ 85374 (Required)
Work Location: In person