Patient Care and Surgical Coordinator

A high-end Beverly Hills oculofacial plastic surgery practice is hiring a full-time Patient Care & Surgical Coordinator.

This is a front-office leadership and patient-conversion role for someone who is polished, organized, warm, and comfortable guiding patients through a premium plastic surgery experience.

This is not a basic receptionist position. The right person will help manage the full patient journey from first phone call to consultation, quote, deposit, surgery scheduling, and follow-up.

Responsibilities include:
Answering calls, texts, and emails promptly and professionally
Speaking with prospective surgery patients
Explaining consultation fees, scheduling consults, and collecting photos
Sending quotes and following up with patients after consultations
Helping patients choose surgery dates and submit deposits
Coordinating pre-op instructions, consents, medical clearance, medications, and post-op visits
Maintaining an organized schedule and patient pipeline
Providing a warm, luxury-level patient experience
Supporting before-and-after photo workflow, reviews, and media consent process
Working closely with the surgeon and clinical support staff
Ideal candidate:
Experience in plastic surgery, dermatology, LASIK/Premium IOL practice, medspa, cosmetic dentistry, concierge medicine, or another high-touch patient-facing environment
Excellent phone, text, and email communication skills
Comfortable discussing pricing, quotes, deposits, and scheduling
Highly organized and detail-oriented
Able to follow up consistently without being pushy
Professional appearance and demeanor
Comfortable working in a small, growing practice
Reliable, proactive, and able to take ownership
Strongly preferred:
Plastic surgery, LASIK/Premium IOL practice, high-end Dermatology, and/or relevant experience
Experience with high-ticket elective procedures or services
Experience using EMR, CRM, scheduling, phone, or payment systems
Bilingual is a plus but not required
Schedule:
Full-time, in-office position in Beverly Hills
Monday–Friday schedule
Compensation:
$30–$40/hour depending on experience
Performance bonus eligibility available after training period
To apply:
Please send your resume and a brief note answering the following:
What experience do you have in plastic surgery, dermatology, high-end Ophthalmology, medspa, dental, or concierge medicine?

Are you comfortable discussing pricing and collecting deposits from patients?

What makes you excellent on the phone?

Are you available full-time in Beverly Hills?

Pay: $30.00 - $40.00 per hour
Benefits:
Paid time off
Application Question(s):
Do you have experience in plastic surgery, dermatology, LASIK/Premium IOL, medspa, cosmetic dentistry, or concierge medicine?

Are you comfortable discussing pricing and collecting deposits?

Are you available full-time in Beverly Hills?

Describe a time you followed up with a lead or patient and helped them move forward.

What hourly rate are you seeking?

What EMR, scheduling, payment, and patient communication systems have you used?

Education:
High school or equivalent (Preferred)
Work Location: In person