full-time 10 days ago
Patient Care Coordinator
Miracle-Ear
23420 Lorain Rd, North Olmsted, 44070
35,360 - 43,680/yr
About the Practice
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Other Software
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Job Description
We’re looking for a driven individual who is passionate about helping others to become our next Patient Care Coordinator!
As a Patient Care Coordinator, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.
Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.
Key Responsibilities:
Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.
Scheduling, screening, and confirming new appointments through inbound and outbound calling.
Provide customer resolution to any concerns or questions.
Communicate all relevant customer information to the Hearing Care Professional
Collect and record customer payments.
Maintain the customer database by updating office records.
Inform the customer about hearing care accessory options.
Handle walk-ins and after-care for existing customers.
Help run office promotions by participating in any marketing and social media initiatives.
Support hearing aid maintenance, cleaning and repairs.
Requirements
Required Qualifications
Administrative, front office, or patient care coordinator background
Experience in a direct customer support role
Comfortable handling inbound and outbound calling
Appointment scheduling and quality phone etiquette
Sales-minded and takes initiative
Adaptable and detail oriented, with an outgoing, positive demeanor
Computer literacy, ability to accurately document and file records
Benefits
Standard Schedule: Mon-Thurs, 8AM - 5PM / Fri 8am – 3pm
Compensation: $17 - $21/hour + eligibility for a monthly incentive program based on clinic performance
Additional Perks
Ongoing professional training and development
Career growth opportunities
Insurance (Medical, Dental)
Retirement Options
Paid Time Off
Paid Holidays
Our Core Values
Our culture is built on four principles that guide every patient interaction:
Honesty – We build trust through transparency.
Integrity – We do what is right for every patient.
Compassion – We treat people with empathy and care.
Excellence – We strive to deliver the highest level of hearing healthcare.
About Miracle-Ear:
For 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
As a Patient Care Coordinator, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.
Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.
Key Responsibilities:
Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.
Scheduling, screening, and confirming new appointments through inbound and outbound calling.
Provide customer resolution to any concerns or questions.
Communicate all relevant customer information to the Hearing Care Professional
Collect and record customer payments.
Maintain the customer database by updating office records.
Inform the customer about hearing care accessory options.
Handle walk-ins and after-care for existing customers.
Help run office promotions by participating in any marketing and social media initiatives.
Support hearing aid maintenance, cleaning and repairs.
Requirements
Required Qualifications
Administrative, front office, or patient care coordinator background
Experience in a direct customer support role
Comfortable handling inbound and outbound calling
Appointment scheduling and quality phone etiquette
Sales-minded and takes initiative
Adaptable and detail oriented, with an outgoing, positive demeanor
Computer literacy, ability to accurately document and file records
Benefits
Standard Schedule: Mon-Thurs, 8AM - 5PM / Fri 8am – 3pm
Compensation: $17 - $21/hour + eligibility for a monthly incentive program based on clinic performance
Additional Perks
Ongoing professional training and development
Career growth opportunities
Insurance (Medical, Dental)
Retirement Options
Paid Time Off
Paid Holidays
Our Core Values
Our culture is built on four principles that guide every patient interaction:
Honesty – We build trust through transparency.
Integrity – We do what is right for every patient.
Compassion – We treat people with empathy and care.
Excellence – We strive to deliver the highest level of hearing healthcare.
About Miracle-Ear:
For 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
About Miracle-Ear
Miracle-Ear is a leading provider of hearing aids with a focus on innovative technology and personalized care. They offer a wide range of hearing aid options to suit various lifestyles and preferences.