Patient Care Coordinator

At Breathe Medical (Corona, CA), we are looking for an entry-level office workers to work directly with physicians and insurances to provide necessary medical equipment. They are willing to adapt and learn new things to better assist our clients and ensure the highest quality of service. The target is to generate a pleasant experience, respond efficiently to customer inquiries and maintain high customer satisfaction. Our agents will prioritize retention on potentially life changing therapy and have a willingness to gain continued education regarding our specialty.

We are willing to train extensively for the right candidate.

Responsibilities
Manage large amounts of incoming calls
Review medical records for accuracy prior to dispensing medical equipment
Preparing medical documentation for review by referring physician and staff
Perform over-the-phone care check-in's with patients
Follow up regularly on outstanding prior authorizations and pending orders
Troubleshoot common therapy concerns/questions
Contact a designated list of patients in order to follow-up on their next visit for continued treatment
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools, while following communication procedures/guidelines and policies
Handle patient complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of patient interactions, process patient accounts and file documents
Skills
Proven customer support experience or experience as a client service representative
A background in nursing or equivalent patient oriented field is a plus
Track record of over-achieving in daily tasks
Strong phone contact handling skills and active listening
Ability to adapt and work closely with a team toward a common goal
Flexibility and understanding of consistent change/update in physician requests and insurance requirements
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of situations
Excellent communication, presentation skills, and patience when dealing with clients
Ability to multi-task, prioritize, and manage time effectively
Consistency in attendance and work ethic
Required Education:​
High School or Equivalent
Language:
Spanish (Required)
Schedule: Monday - Friday: 8 am - 5 pm
Job Type: Full-Time
Pay: $17.00 per hour
Benefits:
Dental Insurance
Health Insurance
Paid Time Off
Major Holiday(s) Off
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40.0 per week
Benefits:
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Application Question(s):
Will you be available to work Monday-Friday 8:00AM-5:00PM in Corona, CA?

Language:
Spanish (Required)
Work Location: In person