full-time 7 days ago
Patient Care Coordinator at Integrative Medicine Clinic
Peninsula Integrative Medicine
Palo Alto, CA 94306
23 - 28/hr
About the Practice
N/A Team Members
Software Software
Job Description
Integrative Medicine Clinic | Full-Time | Weekdays Only - Start ASAP
**COVER LETTER REQUIRED **
We’re an established integrative medicine clinic seeking a warm, friendly person to join our fantastic team!
What You’ll Do:
Patient Care Coordination & Front Office Support
Serve as a primary point of contact for patients by phone, EMR, and in person
Schedule appointments, manage check-in/check-out, and support patient flow
Help patients navigate their appointments, including follow-ups and next steps
Maintain a calm, welcoming, and organized front office environment
Track calls, messages, tasks, and workflows to ensure nothing falls through the cracks
Support inventory management, including stocking supplements and supplies
Educate patients on our approach to medicine and services available
Assist with billing patients for visits and products
Administrative Support for Doctors
Screen and triage patient messages for doctors, escalating appropriately
Start prior authorizations, send referrals, and communicate with labs or pharmacies
Support doctors with administrative pre-visit prep, document uploads, and follow-up tasks
Who You Are:
1+ year experience in a medical office, salon, or customer-facing role
Comfortable with EMRs, cloud-based systems, and Mac OS
Organized, detail-oriented, and calm in a fast-paced environment
Warm, professional communicator who enjoys interactions with patients
Interested in a long-term position
Likes to be in a role where your voice is important and we listen to your suggestions
Bonus: Experience or interest in integrative medicine or natural medicine
What We Offer:
Full-time, Monday–Friday (no nights or weekends)
Comprehensive benefits, paid time off, paid holidays, and employee discounts
Supportive, respectful team culture with friendly doctors and management
The ability to learn about supplements, functional medicine labs, and natural health approaches.
How to Apply:
Please submit:
Your resume AND cover letter addressing:
Why you're interested in working with us
What makes you feel valued in a role
Applications without a cover letter will not be considered.
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Expected hours: 40.0 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid sick time
Paid time off
Paid training
Professional development assistance
Vision insurance
Education:
High school or equivalent (Required)
Experience:
Medical receptionist: 1 year (Preferred)
Customer service: 1 year (Required)
Work Location: In person
**COVER LETTER REQUIRED **
We’re an established integrative medicine clinic seeking a warm, friendly person to join our fantastic team!
What You’ll Do:
Patient Care Coordination & Front Office Support
Serve as a primary point of contact for patients by phone, EMR, and in person
Schedule appointments, manage check-in/check-out, and support patient flow
Help patients navigate their appointments, including follow-ups and next steps
Maintain a calm, welcoming, and organized front office environment
Track calls, messages, tasks, and workflows to ensure nothing falls through the cracks
Support inventory management, including stocking supplements and supplies
Educate patients on our approach to medicine and services available
Assist with billing patients for visits and products
Administrative Support for Doctors
Screen and triage patient messages for doctors, escalating appropriately
Start prior authorizations, send referrals, and communicate with labs or pharmacies
Support doctors with administrative pre-visit prep, document uploads, and follow-up tasks
Who You Are:
1+ year experience in a medical office, salon, or customer-facing role
Comfortable with EMRs, cloud-based systems, and Mac OS
Organized, detail-oriented, and calm in a fast-paced environment
Warm, professional communicator who enjoys interactions with patients
Interested in a long-term position
Likes to be in a role where your voice is important and we listen to your suggestions
Bonus: Experience or interest in integrative medicine or natural medicine
What We Offer:
Full-time, Monday–Friday (no nights or weekends)
Comprehensive benefits, paid time off, paid holidays, and employee discounts
Supportive, respectful team culture with friendly doctors and management
The ability to learn about supplements, functional medicine labs, and natural health approaches.
How to Apply:
Please submit:
Your resume AND cover letter addressing:
Why you're interested in working with us
What makes you feel valued in a role
Applications without a cover letter will not be considered.
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Expected hours: 40.0 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid sick time
Paid time off
Paid training
Professional development assistance
Vision insurance
Education:
High school or equivalent (Required)
Experience:
Medical receptionist: 1 year (Preferred)
Customer service: 1 year (Required)
Work Location: In person
Requirements
• Administrative experience
• Attention to detail
• Inventory management
• macOS
• Phone triage
• Attention to detail
• Inventory management
• macOS
• Phone triage
About Peninsula Integrative Medicine
Peninsula Integrative Medicine is dedicated to providing compassionate, patient-centered care and cutting-edge integrative approaches for the Bay Area and beyond. Together, we will pursue optimal health through the least invasive approaches. We rely on a blend of conventional medicine and evidence-based natural therapies, as well as optimal lifestyle strategies, to bring your body back into balance. We act as your personal medical detectives, investigating the obstacles to cure and removing them from the roots. This powerful blend of science and nature has provided relief, time and again, for diagnoses with no standard treatment.