Patient Care Coordinator (Front Desk Receptionist)

We are a growing plastic surgery practice dedicated to providing an exceptional patient experience from the first interaction through every visit. We are seeking a professional and personable Patient Care Coordinator to serve as the first point of contact for our patients.

This is a front desk role in a high-end medical environment where professionalism, communication, and organization are key.

Candidates with experience in hospitality, high-end retail, dental, orthodontics, aesthetics, concierge services, or medical front office roles are encouraged to apply.

We are looking for someone who is polished, dependable, and enjoys working in a patient-focused environment.

Responsibilities
Greet patients and visitors in a warm and professional manner
Answer incoming phone calls and assist with scheduling and inquiries
Schedule consultations, procedures, and follow-up appointments
Manage phone calls, messages, and appointment requests
Collect payments and assist with basic financial transactions
Verify and update patient information accurately
Coordinate patient flow throughout the day
Communicate with providers, clinical staff, and patients
Maintain a clean and organized front desk area
Ensure a smooth and positive patient experience at all times
Qualifications
2+ years of customer service, hospitality, front desk, medical office, dental, aesthetics, or luxury service experience preferred
Strong communication skills (phone and in-person)
Professional demeanor and appearance
Organized with strong attention to detail
Ability to multitask in a busy environment
Comfortable using scheduling systems and computers
Reliable and team-oriented
Medical experience is a plus, not required
Pay: From $30.00 per hour
Benefits:
401(k)
Dental insurance
Employee assistance program
Employee discount
Free parking
Health insurance
Health savings account
Paid time off
Vision insurance
Application Question(s):
This position requires coverage for an alternating weekly schedule: 7:30AM - 4PM and 12:30PM - 9:15PM.

What is your average typing speed?

Experience:
Front desk: 2 years (Required)
Work Location: In person