Patient Care Coordinator / Front Desk Receptionist

Patient Care Coordinator / Front Desk Receptionist
Dental Haven – Family & Cosmetic Dentistry
1521 West Main Rd, Middletown, RI
Dental Haven is a new and rapidly growing dental practice in Middletown, RI. We are looking for a friendly, organized, and motivated Patient Care Coordinator to join our team and help create an outstanding experience for our patients from their first phone call through the completion of their treatment.

This is more than a traditional receptionist position. The Patient Care Coordinator plays a key role in helping patients navigate their care, coordinating schedules, communicating with insurance companies, and ensuring the office runs smoothly each day.

We are looking for someone who genuinely enjoys working with people, thrives in a fast-paced environment, and is excited to grow with a practice that is expanding quickly.

Required Qualifications
Fluent in both English and Portuguese
Excellent verbal communication skills in both languages
Ability to communicate clearly and professionally with patients over the phone and in person
Strong customer service skills
Comfortable learning new software and technology
Professional, organized, and dependable
Positive attitude and team-oriented mindset
Preferred Qualifications
Dental office experience strongly preferred
Experience working with dental insurance and patient billing
Responsibilities
Answer phone calls, texts, and emails professionally
Schedule and coordinate patient appointments
Welcome and check in patients
Verify insurance benefits and assist patients with reimbursement questions
Coordinate schedules for dentists and hygienists
Present treatment estimates and discuss financial options
Follow up on unscheduled treatment and recall appointments
Maintain accurate patient records and documentation
Communicate effectively with patients and clinical staff
Help ensure a smooth and efficient patient experience throughout the day
What We're Looking For
The ideal candidate is a true people person who enjoys building relationships with patients and helping others. Every day is different in a growing practice, so adaptability, communication skills, and a willingness to learn are essential.

Compensation & Benefits
Full-time position
Pay: $18–$28 per hour, depending on experience
Paid holidays
Paid Time Off (PTO)
Employee dental benefits
Additional benefits are being added as the practice continues to grow
Opportunities for advancement and professional growth
To Apply
Apply through Indeed or send your resume to admin@dentalhavenri.com and include a brief note telling us why you would be a great fit for our team. To avoid disrupting patient care, please do not call the office regarding this position. All applications and inquiries should be submitted through Indeed or by email.

Pay: $18.00 - $28.00 per hour
Benefits:
Dental insurance
On-the-job training
Opportunities for advancement
Paid sick time
Paid time off
Paid training
Work Location: In person