Patient Care Coordinator

Aya Healthcare has an opportunity for an Patient Care Coordinator to support a 13-week contract assignment with a dynamic healthcare facility in Issaquah, WA.

Aya Offers:
A robust team to support you every step of the way to ensure you start on time, have accurate payroll and an exceptional experience.

A credentialing specialist to streamline the entire compliance process.

Premium medical, dental, vision and life insurance beginning day one of your assignment.

Assignment Details
Schedule: Mon–Fri, 8:30am–5pm
Type: Contract
Length: 13 weeks
Onboarding: 1-2 weeks
Summary of Patient Care Coordinator:
The Patient Care Coordinator runs the front desk, checking an average of 200-250 patients per day, while verifying insurance, patient demographics and scheduling future appointments. This position works under the general direction of a physician or their designee, utilizing communication and management skills to coordinate seamless care delivery for patients in a surgical or non-surgical setting.

Requirements for Patient Care Coordinator:
1+ year of experience using Epic (EMR) system
1+ year of recent experience working in a high-volume outpatient clinic or hospital setting
2+ years of patient services experience
Experience with patient registration processes (150
Prior experience verifying insurances / benefits plans
Solid understanding of medical terminology desired
Solid understanding of CPT and ICD10 coding
Working knowledge of insurance authorization process
Ability to effectively communicate both in writing and verbally, as well as to interact in a professional manner with colleagues, patients, families, and visitors
Must be able to work well with all members of the health care team and in a team environment
Must be flexible and willing to take on increasing responsibility
Please note: Candidates without Epic (EMR) experience cannot be considered.

Responsibilities of Patient Care Coordinator:
Act as contact for clinic providers, patient and family, referring physicians, outside agencies, outside staff and general public by providing information regarding the clinic’s services
Act as liaison between the patient and the various clinic areas and ancillary services to coordinate activities involved in pre-operative planning and preparation or planned hospitalization
Coordinate pre-admission tests, pre-surgery appointments/tests, and procedures as delegated by the provider or nurse
Ensure a complete medical record is present at the time of patient visit, admission, and/or procedure
Facilitate the flow of documents between patient, providers and payers
Communicate with health care team members regarding the status and/or completion of care coordination activities
If working in a specialty clinic that receives internal referrals, ensure that referrals are addressed in a timely manner under the direction of the clinic leadership team
Work with financial services and establish procedures to ensure financial information is complete prior to appointments, procedures or admissions
Assist with scheduling surgeries and/or procedures or services needed in the ambulatory management of the patient’s care
Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages
Provide summary reports to clinic leadership on referral volumes and status (where applicable)
Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities
Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements
Apply appropriate policies, procedures, protocols and standards of practice in performing duties
Promote the mission of the facility externally in a positive way; function as an ambassador for the facility when interfacing with anyone outside the organization
Demonstrate the team's values including patient-centered care and service; respect, caring and compassion; teamwork and partnership; continuous learning and improvement; and leadership at all times
Consistent use of AIDET system for excellent service
Aya Healthcare is an equal opportunity employer and encourages all to apply!

Pay: $23.00 - $26.00 per hour
Benefits:
Dental insurance
Health insurance
Vision insurance
Application Question(s):
This is a contract-only position with no guaranteed permanent hire. Are you still interested?

Which employer(s) did you actively use Epic with?

Education:
High school or equivalent (Required)
Experience:
Epic: 1 year (Required)
Insurance verification: 2 years (Required)
HIPAA: 2 years (Required)
Hospital: 2 years (Required)
Patient service: 2 years (Required)
Appointment scheduling: 2 years (Required)
Location:
Issaquah, WA 98029 (Preferred)
Work Location: In person