PATIENT CARE COORDINATOR

Patient Experience Coordinator / Dental Receptionist
Pay: Starting at $18.00 per hour
Join the Nona Smiles Team
For over 17 years, Nona Smiles has been dedicated to providing exceptional dental care to families throughout Lake Nona and the greater Orlando area. Our practice offers advanced services including dental implants, cosmetic dentistry, sleep apnea treatment, and facial esthetics, all delivered with a patient-first approach.

As our practice continues to expand, we are looking for a friendly, detail-oriented professional to join our front office team. This position is ideal for someone who enjoys building relationships with patients, staying organized in a fast-paced environment, and contributing to a positive office culture.

Position Overview
The Patient Experience Coordinator serves as one of the first points of contact for our patients and plays an important role in creating a welcoming and efficient office experience. Responsibilities include scheduling appointments, managing patient communications, supporting administrative operations, and helping ensure each patient receives outstanding service from start to finish.

Responsibilities
Welcome and assist patients in a professional and friendly manner
Coordinate appointment scheduling and maintain an organized schedule
Communicate with patients through phone calls, text messages, and email correspondence
Verify and update patient information accurately
Support daily front office operations and administrative tasks
Work closely with clinical and administrative team members to ensure a seamless patient experience
Assist with patient follow-up and appointment confirmations
Maintain professionalism and confidentiality at all times
Preferred Qualifications
Minimum of two years of dental office experience preferred
Fluent in both English and Spanish (required)
Experience with Eaglesoft or similar dental software is a plus
Strong verbal and written communication skills
Comfortable using computers, scheduling systems, and digital communication tools
Excellent organizational and multitasking abilities
Professional demeanor with strong attention to detail
Ability to adapt and perform effectively in a growing practice environment
What We Value
At Nona Smiles, we strive to create an environment where patients and team members alike feel respected, supported, and valued. We are looking for candidates who demonstrate:
Compassion and empathy
Integrity and accountability
Commitment to excellence
Positive teamwork and collaboration
Dedication to personal and professional growth
A desire to make a meaningful impact within the community
Benefits
Paid holidays
Up to two weeks of paid vacation
Dental care benefits
Competitive hourly compensation
Performance-based bonus opportunities available after 90 days
If you are looking for a long-term opportunity with a growing dental practice that values its team members and prioritizes exceptional patient care, we encourage you to apply. We look forward to learning more about you.

Pay: From $18.00 per hour
Benefits:
Dental insurance
Employee discount
Paid time off
Work Location: In person