Patient Care Coordinator: Patient Experience + Scheduling + Treatment Support

At Fairbanks Family Dental Care, we believe dentistry is about more than teeth — it’s about helping people feel cared for, valued, confident, and healthy.

We are a fast-growing, high-performing dental practice looking for someone who thrives in a people-centered, fast-paced environment and genuinely enjoys building relationships.

This is not a typical “front desk receptionist” position. Our Patient Care Coordinator plays a major role in the patient experience, schedule flow, communication, and helping patients move forward with their care confidently.

If you are organized, compassionate, emotionally intelligent, and motivated by teamwork and growth, we’d love to meet you.

What You’ll Do
Patient Experience
Create a warm, welcoming, 5-star experience for every patient
Build genuine relationships through empathy, positivity, and communication
Respond to calls, texts, emails, and patient questions promptly and professionally
Help patients feel comfortable, informed, and cared for throughout their visit
Schedule & Office Flow
Maintain a productive hygiene and doctor schedule
Fill openings proactively through patient reactivation and communication
Coordinate smoothly with assistants, hygienists, and doctors to keep the day running efficiently
Help ensure patients are seated on time and appointments stay on track
Treatment & Financial Communication
Help patients understand recommended treatment and next steps
Verify insurance benefits and prepare accurate treatment estimates
Build trust and confidence through clear, honest communication
What We’re Looking For
We care far more about attitude, professionalism, communication, and work ethic than previous dental experience alone.

Ideal qualities:
Compassionate and emotionally intelligent
Strong communicator and active listener
Organized and detail-oriented
Positive under pressure
Team-oriented with a problem-solving mindset
Accountable and growth-minded
Comfortable multitasking in a fast-paced environment
Helpful backgrounds:
Dental, medical, or veterinary office experience
Hospitality or hotel experience
High-level customer service
Front office coordination
Sales or relationship-based roles
Our Core Values
Connection
Leadership
Accountability
Compassion
Fun & Food
We work hard, support each other, laugh often, and genuinely care about our patients and teammates.

Position Details
Full-time
4 days per week (Monday–Thursday)
Hours: 7:30 AM – 4:30 PM with a paid 30 minute lunch break
In-person position in Fairbanks
Compensation & Benefits
$19–25/hour starting wage depending on experience
401(k) + matching
Paid time off
Employee & Family discounts
Requirements
Customer service experience required
Computer proficiency and professionalism
Ability to pass a background check
Resume with 3 references
To Apply
Please send your resume along with a short note telling us:
Why this role interests you
A time you created a great customer experience
What type of work environment helps you thrive
We’re looking for someone who wants more than “just a job” — someone excited to grow with a team that truly cares about each other and the community we serve.

Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Paid time off
Application Question(s):
Are you able to work Monday-Thursday 8am-5pm? Can you also work at least one Friday per month for 2-4 hours during the day?

Experience:
Medical, Dental, or Veterinary : 1 year (Required)
Ability to Commute:
Fairbanks, AK 99709 (Required)
Work Location: In person