Patient Care Coordinator (PCC)

Patient Care Coordinator (PCC)
Audiology Concepts — Duluth, MN | Full-Time | 40 hours per week | 8:30 am to 4:30 pm Monday to Friday
Position Overview
At Audiology Concepts, our mission is simple: improve lives through better hearing. The Patient Care Coordinator (PCC) plays a vital role in delivering on that mission by creating an exceptional, patient-centered experience from the very first interaction.

As a key member of our care team and often the first point of contact, the PCC sets the tone for every patient’s journey. This role combines patient engagement, scheduling coordination, and administrative support to ensure seamless, high-quality care across all clinic locations. The ideal candidate is highly organized, service-oriented, and thrives in a collaborative, fast-paced environment.

Key ResponsibilitiesPatient Communication & Scheduling
· Serve as the primary point of contact for incoming patient calls across multiple clinic locations
· Schedule, confirm, and manage appointments for all providers across six clinic locations
· Proactively contact patients to confirm appointments and ensure required paperwork is completed
· Monitor and respond to online appointment requests in a timely manner
Patient Experience & Front Desk Support
· Create a warm, welcoming, and professional environment for all patients and visitors
· Greet patients promptly and ensure providers are notified of patient arrival
· Maintain a clean, organized, and inviting reception area
· Deliver a “red carpet” level of service to every patient interaction
Clinic Coordination & Operations
· Manage and maintain accurate clinic schedules across all locations
· Coordinate patient flow to optimize provider efficiency and patient satisfaction
· Communicate effectively with clinical staff to support daily operations
Administrative & Financial Responsibilities
· Ensure completion and accuracy of patient intake forms and documentation
· Identify and communicate insurance-related documentation requirements
· Process patient payments and maintain accurate financial records
· Complete administrative tasks efficiently and with attention to detail
What We’re Looking For
We’re seeking a team-oriented professional who is passionate about delivering exceptional service and supporting both patients and colleagues. The ideal candidate demonstrates:
· Strong organizational skills with the ability to manage multiple priorities
· Excellent communication and interpersonal skills
· A proactive, solution-focused mindset
· High attention to detail in a fast-paced environment
· Adaptability, emotional intelligence, and professionalism
· A genuine passion for helping others feel welcomed, supported, and cared for
· A collaborative, “team-first” attitude
Why Join Audiology Concepts?

At Audiology Concepts, we are committed to building a supportive, collaborative workplace where team members can thrive. We value accountability, growth, and excellence in patient care.

Benefits Include:
· Competitive paid time off and paid sick leave
· 8 paid company holidays annually
· Medical and dental insurance options (including HSA and FSA plans)
· 401(k) retirement plan with company support
· Ongoing training, professional development, and career growth opportunities
· A positive, team-oriented culture focused on delivering exceptional patient care
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Education:
High school or equivalent (Required)
Experience:
Medical receptionist: 1 year (Preferred)
Customer Service: 1 year (Required)
Work Location: In person