full-time 7 days ago
Patient Care Coordinator
Developmental Steps, LLC
185 Kisco Avenue, Mount Kisco, NY 10549
22 - 25/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
This Isn’t Just a Front Desk Job; It’s a Critical Role in Patient Care, Practice Flow, and Helping Families Feel Seen and Supported.
Whether a parent is calling for the first time, checking in for an appointment, or trying to understand what comes next, you're the voice who helps them feel welcomed, remembered, and supported.
At Developmental Steps, that voice could be yours.
We’re looking for a Patient Care Coordinator who brings warmth, organization, focus, and compassion to every interaction. Someone who doesn’t just schedule appointments, but helps create calm in the middle of a busy day. Someone who doesn’t just answer phones, but helps families feel confident that they are in the right place.
This role isn’t about punching the clock. It’s about being an important part of a pediatric therapy practice that believes in human connection, clear communication, teamwork, and creating a positive experience for every family who walks through the door.
Why This Role Matters
You’ll be one of the first impressions families have of Developmental Steps, and often one of the people they interact with most throughout their experience with us.
From that first phone call to check-in, scheduling, insurance questions, and follow-up communication, you’ll help guide families through every step of the process.
Our clinic is a fun, energetic environment surrounded by kids, therapists, and an administrative team that works closely together. We genuinely value the relationships within our team and want someone who enjoys being part of a collaborative, family-like workplace.
If you love solving problems, keeping things organized, communicating with people, and helping a busy practice run smoothly, you may be exactly who we’re looking for.
What You’ll DoNew Patient Conversions & Scheduling
Respond quickly and warmly to incoming patient and family inquiries.
Contact leads by phone and email and help convert inquiries into scheduled evaluations.
Coordinate appointments and maintain an organized clinic schedule.
Help keep schedules full and support consistent patient attendance.
Communicate clearly with families regarding appointments, scheduling changes, and next steps.
Insurance & Financial Coordination
Verify insurance benefits and assist with authorizations.
Help families understand coverage, copays, and other financial responsibilities.
Support billing and collections processes as needed.
Collect patient payments professionally and accurately.
Case Management & Data Accuracy
Enter and update patient information accurately in the EMR.
Maintain complete and organized electronic patient records.
Ensure documentation and administrative information are entered correctly and on time.
Use Google Workspace and other clinic systems to support day-to-day administrative operations.
Front Office Operations
Welcome patients and families and create a positive, organized front-desk experience.
Manage patient check-in and check-out.
Monitor the schedule and communicate with therapists and administrative team members throughout the day.
Answer phones, respond to emails, and assist families with questions.
Follow up with patients and families regarding scheduling, cancellations, and outstanding needs.
Help keep the clinic organized and running smoothly throughout the day.
You’re a Great Fit If You:
Have 1–2 years of administrative, front desk, or Patient Care Coordinator experience in a healthcare setting.
Are comfortable communicating with patients and families both by phone and email.
Have experience with scheduling, insurance verification, authorizations, and EMR systems.
Are comfortable using Google Workspace and learning new technology.
Can manage multiple priorities while staying calm, accurate, and organized.
Enjoy solving problems and helping systems run smoothly.
Are confident following up with patient leads and helping turn inquiries into scheduled evaluations.
Bring a positive attitude and enjoy working as part of a close-knit team.
Would enjoy working in a fun pediatric environment surrounded by children and a collaborative team of therapists and administrative staff.
What’s In It for You
Pay: 22–25/hour based on experience Schedule: Full-time, onsiteMonday–Thursday: 9:00 AM–5:00 PMFriday: 9:00 AM–1:00 PM
Perks & Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
401(k) matching
Paid time off
Performance-based bonus opportunities
Employee discounts
Flexible schedule
Training and development
Opportunity for advancement
Wellness resources
A fun, supportive work environment where therapists and administrative team members work closely together
Why Join Developmental Steps?
We’re not looking for someone who simply sits behind a front desk.
At Developmental Steps, our administrative team plays an important role in creating an exceptional experience for the children and families we serve.
You’ll be joining a team of therapists and administrative professionals who genuinely enjoy working together and have built a supportive, family-like environment.
You’ll have the opportunity to grow your skills, take ownership of an important role within the practice, and make a noticeable impact on both our team and the families who trust us with their care.
If you’re ready to bring organization, confidence, warmth, and heart to a role where your work truly matters, we want to meet you.
We’re scheduling interviews now and moving quickly.
This is a great opportunity to join a growing pediatric therapy practice and build a long-term future with our team.
If you want a role where people notice your effort, families feel your impact, and you have a real path forward:
Apply today and let’s talk.
Pay: $22.00 - $25.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Opportunities for advancement
Paid time off
Vision insurance
Application Question(s):
How many years of front desk, administrative, or Patient Care Coordinator experience do you have in a healthcare setting?
Do you have experience with, or are you familiar with, EMR systems and Google Workspace?
Do you have experience with insurance verification and authorization processes, including collecting copays or patient payments?
Do you have experience contacting patient leads by phone or email and converting them into scheduled evaluations or consultations? Please describe.
Are you comfortable receiving training on lead follow-up and patient conversion to help families move from their initial inquiry to a scheduled evaluation?
Work Location: In person
Whether a parent is calling for the first time, checking in for an appointment, or trying to understand what comes next, you're the voice who helps them feel welcomed, remembered, and supported.
At Developmental Steps, that voice could be yours.
We’re looking for a Patient Care Coordinator who brings warmth, organization, focus, and compassion to every interaction. Someone who doesn’t just schedule appointments, but helps create calm in the middle of a busy day. Someone who doesn’t just answer phones, but helps families feel confident that they are in the right place.
This role isn’t about punching the clock. It’s about being an important part of a pediatric therapy practice that believes in human connection, clear communication, teamwork, and creating a positive experience for every family who walks through the door.
Why This Role Matters
You’ll be one of the first impressions families have of Developmental Steps, and often one of the people they interact with most throughout their experience with us.
From that first phone call to check-in, scheduling, insurance questions, and follow-up communication, you’ll help guide families through every step of the process.
Our clinic is a fun, energetic environment surrounded by kids, therapists, and an administrative team that works closely together. We genuinely value the relationships within our team and want someone who enjoys being part of a collaborative, family-like workplace.
If you love solving problems, keeping things organized, communicating with people, and helping a busy practice run smoothly, you may be exactly who we’re looking for.
What You’ll DoNew Patient Conversions & Scheduling
Respond quickly and warmly to incoming patient and family inquiries.
Contact leads by phone and email and help convert inquiries into scheduled evaluations.
Coordinate appointments and maintain an organized clinic schedule.
Help keep schedules full and support consistent patient attendance.
Communicate clearly with families regarding appointments, scheduling changes, and next steps.
Insurance & Financial Coordination
Verify insurance benefits and assist with authorizations.
Help families understand coverage, copays, and other financial responsibilities.
Support billing and collections processes as needed.
Collect patient payments professionally and accurately.
Case Management & Data Accuracy
Enter and update patient information accurately in the EMR.
Maintain complete and organized electronic patient records.
Ensure documentation and administrative information are entered correctly and on time.
Use Google Workspace and other clinic systems to support day-to-day administrative operations.
Front Office Operations
Welcome patients and families and create a positive, organized front-desk experience.
Manage patient check-in and check-out.
Monitor the schedule and communicate with therapists and administrative team members throughout the day.
Answer phones, respond to emails, and assist families with questions.
Follow up with patients and families regarding scheduling, cancellations, and outstanding needs.
Help keep the clinic organized and running smoothly throughout the day.
You’re a Great Fit If You:
Have 1–2 years of administrative, front desk, or Patient Care Coordinator experience in a healthcare setting.
Are comfortable communicating with patients and families both by phone and email.
Have experience with scheduling, insurance verification, authorizations, and EMR systems.
Are comfortable using Google Workspace and learning new technology.
Can manage multiple priorities while staying calm, accurate, and organized.
Enjoy solving problems and helping systems run smoothly.
Are confident following up with patient leads and helping turn inquiries into scheduled evaluations.
Bring a positive attitude and enjoy working as part of a close-knit team.
Would enjoy working in a fun pediatric environment surrounded by children and a collaborative team of therapists and administrative staff.
What’s In It for You
Pay: 22–25/hour based on experience Schedule: Full-time, onsiteMonday–Thursday: 9:00 AM–5:00 PMFriday: 9:00 AM–1:00 PM
Perks & Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
401(k) matching
Paid time off
Performance-based bonus opportunities
Employee discounts
Flexible schedule
Training and development
Opportunity for advancement
Wellness resources
A fun, supportive work environment where therapists and administrative team members work closely together
Why Join Developmental Steps?
We’re not looking for someone who simply sits behind a front desk.
At Developmental Steps, our administrative team plays an important role in creating an exceptional experience for the children and families we serve.
You’ll be joining a team of therapists and administrative professionals who genuinely enjoy working together and have built a supportive, family-like environment.
You’ll have the opportunity to grow your skills, take ownership of an important role within the practice, and make a noticeable impact on both our team and the families who trust us with their care.
If you’re ready to bring organization, confidence, warmth, and heart to a role where your work truly matters, we want to meet you.
We’re scheduling interviews now and moving quickly.
This is a great opportunity to join a growing pediatric therapy practice and build a long-term future with our team.
If you want a role where people notice your effort, families feel your impact, and you have a real path forward:
Apply today and let’s talk.
Pay: $22.00 - $25.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Opportunities for advancement
Paid time off
Vision insurance
Application Question(s):
How many years of front desk, administrative, or Patient Care Coordinator experience do you have in a healthcare setting?
Do you have experience with, or are you familiar with, EMR systems and Google Workspace?
Do you have experience with insurance verification and authorization processes, including collecting copays or patient payments?
Do you have experience contacting patient leads by phone or email and converting them into scheduled evaluations or consultations? Please describe.
Are you comfortable receiving training on lead follow-up and patient conversion to help families move from their initial inquiry to a scheduled evaluation?
Work Location: In person
Requirements
• Administrative experience
• Medical administrative support
• Teamwork
• Data management
• Availity
• Medical administrative support
• Teamwork
• Data management
• Availity
About Developmental Steps, LLC
Developmental Steps is a pediatric physical and occupational therapy practice serving children from newborn through school age in Port Chester and Mt. Kisco, New York. The practice provides comprehensive assessments and individualized, play-based treatment plans for developmental, motor, sensory, and coordination needs. Its supportive team partners closely with families, caregivers, and medical providers to help children build confidence and reach age-appropriate goals.