Patient Care Coordinator/Reception (FOC1)

The Care Coordinator/Receptionist is the business office staff member who acts as the representative of the Surgery Center in making the initial contact with the patient, either in person or by phone; and who is responsible for the efficient operation of the front office to include filing, transcription and billing.

Reports to: Office Case Management Supervisor

QUALIFICATIONS:

High school graduate - higher education in the field of Medical Records is desired, but not required

Ability to thrive in high paced environment

Excellent/professional telephone skills a must

Knowledge of medical/ dental terminology and protocols

Electronic Health Record (EHR) skills

Knowledge of patients' rights and medical-legal aspects for release of information

Strong computer navigation ability and keyboarding skills for data entry

Ability to operate common office/ facility equipment (print/scan/copy/fax)

Basic knowledge of patient accounting and insurance systems

Basic knowledge of the requirements for patient scheduling and processing for surgical procedures

Bilingual (Spanish/English) required

Ability to set standards in checking records for completeness and accuracy in patient records

Hold a current BLS or complete one within 90 days of hire

Must be able to adapt quickly efficient office routine and to work under conditions of frequent interruptions

Attention to detail, with high degree of accuracy in work performed is a must

RESPONSIBILITIES:

Answers telephone and directs calls

Scheduling and confirming patient appointments

Regularly check incoming faxes and emails throughout the day

Listen and respond to voice messages throughout the day

Perform height and weights on patients

Requests and confirms insurance prior authorizations

Turns over pre-op areas for next patient

Set up basic patient chart for each surgical patient

Performs daily record retrieval functions based on current patient schedule

and authorized requests. Maintains a system of record accountability to define the chart location, completion status, and copying/distribution

Ensure all scheduled patients have completed charts and documentation necessary for treatment

Educates patient families on preparation requirements for day of treatment, to ensure safe, successful case delivery

Ensuring schedule is consistently filled to pull through delivery of care to at least 9 patients daily (Special Needs Day is an exception)

Reviews charts for upcoming patients to ensure all required items are received

Typing/data entry of patient information

Present treatment plans to patient families

Performs up-front collections of deductibles and co-pay from patients as calculated by Medical Biller

Assists patient in filling out required forms ensuring completeness and accuracy. Makes a copy of the patient's insurance identification cards

Witnesses the signing of medical-legal documents when appropriate

Monitoring patient flow and communicating with OR and nurses

Communicating with internal and external providers for patient care information and treatment planning

Assisting with Spanish interpretation

Acts as a liaison between the care team and patient's family as needed

Maintains cleanliness and order of patient lobby in the morning and throughout the day

Maintains patient confidentiality standards for both medical and financial information

Participates in compliance programs such as HIPAA, Safety training,

Participates in loss prevention by protecting company property and maintaining a safe environment

Refer charts back to appropriate staff members for completion

Compile quarterly report on medical record deficiencies for Quality Improvement Coordinator

Compile monthly procedure analysis and presents to Quality Improvement Coordinator and CEO

Assist Quality Improvement Committee in selecting charts for peer review or other purposes

Assure the confidentiality of all records by required the patient's written permission for release of chart information

Assure that the medical record is not shown to the patient or anyone else unless the physician approves

Assure that all surgical charts are locked at end of day

Performs all other duties as assigned

Additional Expectations/Responsibilities:

Reliable attendance and punctuality

Ability to work under pressure, with children & their families

Ability to work is a sitting/standing position at a work station for a full 8-hour work day

Ability to bend, lift up to 25 pounds.

Additional Details:

Full Time, Hourly Position

$22.00 to $24.00 Per Hour, DOE

Fully Onsite Position

Schedule is Monday – Friday, 6:30am to 3:00pm