Patient Care Coordinator/Receptionist

START THE NEW YEAR WITH YOUR NEW DENTAL HOME
Like to juggle? Sometimes this position can feel like so. PEOPLE--PEOPLE--PEOPLE skills needed.

Help convey the positive vibes in your ability to translate Doctor speak to the rest of US :)
Can you tolerate 80's music---not a must ( Dr is able to tone it out) on Thursdays. Do you know the difference between Star Trek and Star Wars? Why was #8 scared of #7; because 7 ate 9. This stuff happens daily here---REALLY.

Ready to step up to the REAL DEAL !!! Orthodontics is where it's happening.......

Jugglers WANTED ( Circus Performers need not apply)
This position will require training to elevate your game to treatment coordinator status. Learn from the ground up. This position is for serious growth potential only. Motivation required.

Summary
As a Phone Ninja / Patient Care Coordinator, you will be essential in delivering outstanding patient support and ensuring smooth communication within the orthodontic office. Reporting to the office manager, your core skills in administrative support and office experience will be vital in managing patient inquiries and appointments. Your premium knowledge of orthodontic terminology and experience in an orthodontic office will enhance patient interactions. Additionally, relevant skills from dental office experience will further enrich your contributions, making you a key asset in fostering a welcoming and efficient healthcare environment.

Responsibilities
Provide exceptional patient care by answering phone calls, emails, texts and scheduling appointments efficiently.

Manage patient records and maintain confidentiality in compliance with orthodontic regulations.

Utilize dental terminology to communicate effectively with patients and healthcare professionals.

Assist in the daily operations of the orthodontic office, ensuring a smooth workflow.

Collaborate with dental staff to enhance patient experience and address inquiries.

Support administrative tasks, including billing and insurance verification, as needed.

ABOUT THE ROLE OF Treatment Coordinator
We're looking to train you to become our Observation Treatment Coordinator to help customers who visit our office to become members of our Orthodontic Family. Our Patients come into our office with the goal of feeling more confident and perfecting their smiles. Our Observation Treatment Coordinator helps patients achieve the smile of their dreams by partnering with our doctor to deliver an exceptional in-clinic experience and consultation.

This is an opportunity to make a meaningful impact by selling our customized treatment plans to our community. You'll be scheduled to perform up to 35 Free Consultations per week, this includes clearly articulating our unique practice differentiators, presenting treatment goals to patients, and starting new patients on their orthodontic treatment. We will also train you on how to assist the doctor in procedures that help patients progress towards the smile they've always wanted.

HOW YOU'LL HAVE AN IMPACT
Achieve a same-day conversion rate of 60% or more and same monthly conversion results of 75%
Drive high patient satisfaction by clearly communicating treatment goals and next steps
Lead all pre-sale preparations (confirm appointments and post-appointment follow-ups),
Convert prospects to active patients (we supply the leads through our marketing channels).

Send prompt follow-up communication to patients, enter all information timely in our electronic medical records, send communications to General Dentists and assist with follow-up sales and patient communication.

Provide a smooth hand-off to our treatment planner team so patients have a phenomenal experience.

Provide clinical care to all our existing patients. This included performing procedures independently, such as using an itero intraoral scanner to take images of patients' teeth and taking clinical pictures using cameras to capture images of patients' teeth.

Maintain clinic equipment such as scanners, x-rays, and dental units, export patient scans & x-rays.

Perform other duties as assigned
WHAT YOU'LL BRING
2-3 years of working experience
Must be willing and able to be onsite in clinic each day
Must be willing to work Monday – Friday
Typical physical demands, twisting and ability to lift 45 lbs, able to stand for 8 hrs at a time, and coordinate movement of small instruments.

1+ years sales experience preferred
You love to collaborate and work with members of different team members jumping in to provide support to members of your team if needed.

You lead with empathy, patience and a positive attitude.

You are intrinsically motivated to provide the best experience and care to customers, constantly looking for ways to improve processes and drive results.

You are adaptable and flexible - excited to work in an environment that is constantly evolving.

You are an excellent communicator, regardless of channel (written & verbal) or group of people (both internal and externally.

NICE TO HAVE
Prior sales experience in sales quotas and conversion
Prior experience in a dental/orthodontist office assisting medical professionals
WHAT WE'LL BRING
Competitive medical + dental coverage
Bonus compensation paid monthly
Benefits including medical, vacation, paid holidays, and 401K
Opportunity for growth as the company expands
Discounted orthodontic treatment
Compensation Range: $20 - $30 per hour plus commissions
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Employee mentoring program
Free parking
Happy hour
Health insurance
On-the-job training
Paid time off
Paid training
Uniform allowance
Ability to Commute:
Los Gatos, CA 95032 (Required)
Ability to Relocate:
Los Gatos, CA 95032: Relocate before starting work (Required)
Work Location: In person