Patient Care Coordinator/Receptionist

Are you passionate about being apart of a team that delivers exceptional care and creates meaningful patient experiences? Applied Hearing Solutions, a premier audiology clinic in Phoenix, Arizona, is seeking a dedicated Patient Care Coordinator to join our elite team. This is an exciting opportunity to grow your career in a collaborative, fast-paced environment where your contributions truly matter.

About Applied Hearing Solutions
Recognized as a leader in hearing healthcare, Applied Hearing Solutions attracts patients from across the country seeking the highest standard of audiological care. Our expert team of audiologists is known for providing personalized, cutting-edge solutions that change lives. We pride ourselves on fostering an inclusive, supportive workplace culture where every team member is valued and empowered to succeed.

Position Overview: Patient Care Coordinator
As the first point of contact for our patients, the Patient Care Coordinator plays a key role in ensuring a seamless and compassionate experience. We are looking for a detail-oriented professional with strong interpersonal skills and the ability to thrive in a dynamic, patient-focused environment.

Key Responsibilities
Frontline Communication:
Manage multi-line phone systems with professionalism. Schedule appointments, respond to inquiries, and coordinate follow-up communications.

Patient Experience:
Build strong rapport with patients, addressing their hearing health needs and guiding them through treatment options and clinic services.

Objection Handling & Patient Advocacy:
Confidently address patient concerns, articulating the value of our care. Assist patients in understanding the benefits of choosing our out-of-network, high-quality service.

New Patient Acquisition:
Respond to prospective patient inquiries and guide them through the onboarding process. Highlight our clinic’s personalized approach and exceptional care to convert leads into appointments.

Administrative Excellence:
Oversee scheduling, inventory tracking, payment processing, and record management to support daily operations and maintain high service standards.

Problem Solving:
Quickly assess and resolve scheduling conflicts, patient issues, and other challenges with poise and efficiency to ensure smooth clinic workflow.

Qualifications
High School Diploma or equivalent (required); additional education is a plus.

5–7 years of customer service experience, preferably in a healthcare or medical setting.

2–3 years of prior experience in a medical or dental office is strongly preferred.

Excellent verbal and written communication skills.

Strong organizational, multitasking, and time management abilities.

Proficiency in Microsoft Office and internet-based applications.

Why Join Us?

At Applied Hearing Solutions, you’ll be part of a mission-driven team reshaping the future of audiology care. We offer a rewarding, collaborative workplace where your skills are recognized and your growth is supported. This role offers an incredible opportunity to be part of something bigger—making a lasting impact in patients’ lives.

Benefits:
Paid sick time and paid time off
Weekday schedule (Monday–Friday, no weekends)
How to Apply:
Ready to take the next step in your career? Submit your resume and cover letter to britney.h@appliedhearingaz.com. We look forward to welcoming you to our team!

Pay: $21.00 - $24.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid sick time
Paid time off
Work Location: In person