Patient Care Coordinator - WeCare Family Dentistry

Dental Patient Care Coordinator
WeCare Family Dentistry
Job Overview
WeCare Family Dentistry is seeking an experienced and dependable Dental Patient Care Coordinator to join our team. This is a front-office position focused on providing an excellent patient experience while supporting scheduling, treatment coordination, insurance, and daily dental office operations.

Previous dental office experience is required. Our practice uses Eaglesoft, and Eaglesoft experience is preferred; however, experience with Dentrix, Open Dental, or another dental practice-management/EMR system is acceptable.

Responsibilities
Greet and check patients in and out in a friendly and professional manner
Answer phones and assist patients with scheduling and questions
Schedule, confirm, and reschedule patient appointments
Maintain an organized and productive provider schedule
Verify dental insurance eligibility and benefits
Assist with insurance claims, pre-authorizations, and follow-up
Review treatment plans, insurance estimates, and patient financial responsibilities
Collect copays, deductibles, treatment payments, and outstanding balances
Coordinate treatment and schedule recommended procedures
Follow up with patients regarding unscheduled treatment
Maintain accurate patient information and documentation in the dental software
Assist with referrals, records requests, and other front-office responsibilities
Communicate effectively with dentists, hygienists, assistants, and other team members
Maintain patient confidentiality and follow HIPAA requirements
Qualifications
Previous dental office experience required
Experience with dental practice-management software/EMR required
Eaglesoft experience preferred
Knowledge of dental terminology and common dental procedures
Understanding of dental insurance, benefits, claims, and patient financial responsibility
Experience with dental scheduling and patient coordination
Strong customer service and communication skills
Comfortable discussing treatment plans and financial information with patients
Strong organizational and multitasking skills
Dependable, professional, and detail-oriented
Ability to work effectively in a fast-paced dental office
Preferred Experience
Eaglesoft
Dental insurance verification
Treatment plan presentation and coordination
Dental billing and claims
Patient scheduling and recall
Accounts receivable and collection of patient balances
About the Position
The Patient Care Coordinator is an important part of both the patient experience and the daily success of our practice. We are looking for someone who understands dental office operations, communicates confidently with patients, works well with a team, and takes ownership of their responsibilities.

If you have dental front-office experience and enjoy helping patients receive the care they need, we encourage you to apply to join WeCare Family Dentistry.

Pay: $18.00 - $22.00 per hour
Experience:
Dental receptionist: 1 year (Preferred)
Willingness to travel:
25% (Preferred)
Work Location: In person