Patient Care Coordinator

TMJ & Sleep Therapy Centre of Kansas is a specialty practice focused on helping patients with TMJ disorders, jaw pain, headaches, facial pain, sleep-disordered breathing, and related airway concerns.

We are hiring a Patient Care Coordinator. This is a front office position, but it is not just a basic receptionist job. This role includes patient communication, scheduling, front office coordination, follow-up, and helping present the financial side of treatment after the doctor has completed the exam and explained the recommended care.

The doctor is responsible for diagnosis and clinical treatment recommendations. This role helps patients understand fees, payment options, scheduling, and next steps.

What This Role Does
Answering phones and helping new patients understand the next step
Scheduling new patient exams and follow-up visits
Greeting patients and maintaining a calm, professional front office experience
Collecting and entering accurate patient information
Tracking referral sources and how patients found the practice
Helping keep patient communication organized and timely
Presenting treatment fees, payment options, and scheduling details after the doctor has explained the recommended treatment
Helping patients move from “I need to think about it” to a clear next step
Following up with patients who have not yet scheduled or accepted treatment
Communicating clearly with the clinical team and practice manager
Supporting front office systems so patients do not fall through the cracks
Who Will Do Well in This Role
Communicate clearly and calmly on the phone
Are comfortable discussing fees, payment options, and next steps with patients
Can be warm without being overly casual
Can be firm and organized without being pushy
Follow through without needing constant reminders
Notice details and document them accurately
Can handle a busy front office without becoming scattered
Understand that patient experience matters
Are willing to learn a specialty area of healthcare
Can represent a professional healthcare practice well
Who Will Not Do Well in This Role
Want a low-pressure receptionist job
Avoid phone calls or difficult patient conversations
Are uncomfortable discussing money
Struggle to keep notes, tasks, and follow-ups organized
Need every day to be predictable
Prefer to wait for instructions instead of owning your responsibilities
Are careless with patient information
Become defensive when coached
Are looking for a role with little accountability
Experience
Dental, medical, orthodontic, front office, treatment coordination, financial coordination, customer service, or administrative experience is preferred.

However, we are more interested in the right person than the exact background. Strong communication, judgment, organization, and follow-through are more important than simply having years of front desk experience.

Experience discussing fees, payment options, scheduling, patient financing, or treatment plans is a plus.

Compensation
Starting compensation will depend on experience, communication ability, front office skill, and ability to handle patient financial discussions.

Higher starting pay may be considered for a candidate with proven dental, medical, or treatment coordination experience who can confidently handle patient communication, financial presentation, follow-up, and scheduling accepted care.

Schedule and Work Structure
This is a full-time, in-person position in our Wichita office.

This role works closely with the doctor, practice manager, clinical team, and front office team.

Application Instructions
To be considered, please complete our application form here:
https://forms.office.com/Pages/ResponsePage.aspx?id=QHb60exj80eJZA_xo2RapILyxoDuBQ1Mj3pNneEeHU5UMFFRTlRBSTROSUs5SFFTN0pJTVNMU0kxSy4u
Please complete the application carefully. We use the application responses to decide who moves forward to the next step in the hiring process.

Pay: $15.00 - $21.00 per hour
Expected hours: 30.0 – 36.0 per week
Benefits:
401(k) matching
Health insurance
Paid time off
Ability to Commute:
Wichita, KS 67208 (Required)
Work Location: In person