full-time 11 days ago
Patient Coordinator
Prairie Grove Orthodontics
2408 Montana Avenue, Sun Prairie, WI 53590
22 - 25/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
Help create the first step toward a confident smile!
Prairie Grove Orthodontics is looking for a friendly, organized, and people-loving Patient Coordinator to join our team!
At Prairie Grove, we believe orthodontics should be about more than straight teeth—it’s about creating an experience that makes patients and families feel welcomed, cared for, and excited about their smile journey.
As a Patient Coordinator, you’ll often be one of the first people a new patient meets. You’ll help families feel comfortable when they walk through our doors, answer their questions, keep things running smoothly behind the scenes, and help them take that exciting first step toward treatment.
We’re a close-knit team that works hard, supports one another, and genuinely enjoys coming to work. We believe that a great team creates a great patient experience. We value teamwork, compassion, integrity, knowledge, gratitude, and—perhaps most importantly—having fun along the way!
What You’ll Do
You’ll be an important part of both our front-office and patient experience teams. Your day will include:
Making every patient and family feel welcomed, comfortable, and cared for from the moment they arrive
Helping new patients navigate their first visit and answering questions about orthodontic treatment
Scheduling appointments while coordinating with our clinical team and established scheduling protocols
Supporting patients and families over the phone by answering questions, providing guidance, and helping them find solutions
Confirming and updating patient contact information
Working closely with our clinical team to communicate important patient information
Collecting and posting patient payments
Gathering and verifying insurance benefits
Communicating with dental offices and specialists regarding referrals, X-rays, claims, and mutual patients
Scanning and documenting referrals, letters, records, and other information in patient accounts
Preparing paperwork and materials for the following day's new patient and recall appointments
We’re Looking for Someone Who...
Naturally makes people feel welcome and comfortable
Enjoys working with people of all ages
Communicates clearly, professionally, and with warmth
Is organized and pays attention to the little details
Can stay calm and positive in a busy environment
Takes initiative and can work independently
Enjoys being part of a team and is willing to jump in wherever needed
Brings a positive attitude and a sense of humor to work
Dental experience is preferred, but we’re much more interested in finding the right person who fits our team and shares our commitment to taking great care of our patients. A minimum of one year of customer-facing experience is preferred.
What We Offer
We want our team members to feel valued and have opportunities to grow. Our benefits include:
$22–$25 per hour, depending on experience
Competitive pay and opportunities for growth
Medical, dental, vision, short-term disability, long-term disability, and life insurance
FSA and HSA options
401(k) with company contributions
Paid time off and paid holidays
Free or discounted dental and orthodontic treatment
A supportive, collaborative team environment
A workplace where your ideas, personality, and contributions are valued
Schedule & Locations
Monday–Thursday
7:00 AM–4:30 PM, September–May
7:00 AM–3:30 PM, June–August
Locations: Sun Prairie, Madison, and Beaver Dam
Why Prairie Grove?
Because where you work matters.
We’re proud of the culture we’ve created at Prairie Grove Orthodontics. We work hard, celebrate each other, support one another through busy days, and care deeply about the patients and families we serve. We’re looking for someone who wants to be part of that—not just someone looking for their next job.
If you’re friendly, dependable, organized, and love making people feel cared for, we’d love to meet you!
Come help us create great experiences and confident smiles—one patient at a time.
Prairie Grove Orthodontics is looking for a friendly, organized, and people-loving Patient Coordinator to join our team!
At Prairie Grove, we believe orthodontics should be about more than straight teeth—it’s about creating an experience that makes patients and families feel welcomed, cared for, and excited about their smile journey.
As a Patient Coordinator, you’ll often be one of the first people a new patient meets. You’ll help families feel comfortable when they walk through our doors, answer their questions, keep things running smoothly behind the scenes, and help them take that exciting first step toward treatment.
We’re a close-knit team that works hard, supports one another, and genuinely enjoys coming to work. We believe that a great team creates a great patient experience. We value teamwork, compassion, integrity, knowledge, gratitude, and—perhaps most importantly—having fun along the way!
What You’ll Do
You’ll be an important part of both our front-office and patient experience teams. Your day will include:
Making every patient and family feel welcomed, comfortable, and cared for from the moment they arrive
Helping new patients navigate their first visit and answering questions about orthodontic treatment
Scheduling appointments while coordinating with our clinical team and established scheduling protocols
Supporting patients and families over the phone by answering questions, providing guidance, and helping them find solutions
Confirming and updating patient contact information
Working closely with our clinical team to communicate important patient information
Collecting and posting patient payments
Gathering and verifying insurance benefits
Communicating with dental offices and specialists regarding referrals, X-rays, claims, and mutual patients
Scanning and documenting referrals, letters, records, and other information in patient accounts
Preparing paperwork and materials for the following day's new patient and recall appointments
We’re Looking for Someone Who...
Naturally makes people feel welcome and comfortable
Enjoys working with people of all ages
Communicates clearly, professionally, and with warmth
Is organized and pays attention to the little details
Can stay calm and positive in a busy environment
Takes initiative and can work independently
Enjoys being part of a team and is willing to jump in wherever needed
Brings a positive attitude and a sense of humor to work
Dental experience is preferred, but we’re much more interested in finding the right person who fits our team and shares our commitment to taking great care of our patients. A minimum of one year of customer-facing experience is preferred.
What We Offer
We want our team members to feel valued and have opportunities to grow. Our benefits include:
$22–$25 per hour, depending on experience
Competitive pay and opportunities for growth
Medical, dental, vision, short-term disability, long-term disability, and life insurance
FSA and HSA options
401(k) with company contributions
Paid time off and paid holidays
Free or discounted dental and orthodontic treatment
A supportive, collaborative team environment
A workplace where your ideas, personality, and contributions are valued
Schedule & Locations
Monday–Thursday
7:00 AM–4:30 PM, September–May
7:00 AM–3:30 PM, June–August
Locations: Sun Prairie, Madison, and Beaver Dam
Why Prairie Grove?
Because where you work matters.
We’re proud of the culture we’ve created at Prairie Grove Orthodontics. We work hard, celebrate each other, support one another through busy days, and care deeply about the patients and families we serve. We’re looking for someone who wants to be part of that—not just someone looking for their next job.
If you’re friendly, dependable, organized, and love making people feel cared for, we’d love to meet you!
Come help us create great experiences and confident smiles—one patient at a time.
About Prairie Grove Orthodontics
Prairie Grove Orthodontics is dedicated to providing personalized orthodontic care to create confident, amazing smiles. Their specialized team works together to help patients achieve a healthy, beautiful smile that brings confidence and joy for a lifetime. With a focus on patient satisfaction, they promise to exceed expectations while making the journey fun and enjoyable.