Patient Coordinator

Job Overview
Patient Coordinator - Dental Front Office
Inverness Smiles, a privately owned family and cosmetic dental practice in Birmingham, AL (Hwy 280 / Valleydale corridor), is hiring a full-time Patient Coordinator to run our dental front office. If you love taking care of people, stay organized in a busy practice, and want to be the warm, welcoming face patients remember, we'd love to meet you!

Dental or front-desk experience is a plus — but if you bring excellent customer service and learn quickly, we'll train the rest.

What You'll Do
Greet and check patients in and out, creating a warm, high-end first impression at the front desk
Manage scheduling, confirmations, and patient flow to keep the day running smoothly
Answer phones and respond to patient questions and requests
Verify dental insurance eligibility and benefits, and clearly explain estimated costs before treatment
Collect payments from patients and keep accurate, up-to-date patient records
Support the doctor's treatment plan presentations and answer patients' insurance questions
Follow up on unscheduled treatment, recalls, and reactivations to keep patients on track
Prepare patient and insurance details for the daily morning huddle
What We're Looking For
Required
A warm, professional, patient-first attitude and demeanor
Strong organization and comfort juggling phones, scheduling, and payments
Comfortable with computers and quick to learn new software
Able to learn dental terminology and insurance/CDT codes quickly
Dependable, full-time availability, including one Saturday per month
Preferred
Front-desk, dental receptionist, or dental assisting experience (2+ years)
Experience with dental practice management software
Familiarity with dental insurance verification
What We Offer
Competitive pay, with growth opportunities for high performers
Employee and immediate family dental coverage
Paid holidays
401(k) with employer match
A supportive, values-driven team and a practice that invests in its people
Why Inverness Smiles
We're a close-knit, education-first practice that puts people before procedures — patients are cared for as whole people, never upsold. Our team is cross-trained, owns their work, and takes real pride in doing it well.

Schedule
Monday, Wednesday, Thursday: 8:00–5:00
Tuesday: 8:00–6:00
Closed Fridays
One Saturday per month (rotating)
How to Apply
Email your résumé and three professional references (at least two of whom are supervisors) to admin@invernesssmiles.com. Please include the position title in your subject line.

Inverness Smiles is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

Job Type: Full-time
Pay: Competitive, based on experience (with growth opportunities for high performers)
Benefits: Dental insurance, Paid holidays, 401(k) matching
Schedule: Day shift, 8-hour shift, one Saturday per month
Work Location: In person — Birmingham, AL 35242
Pay: $20.00 - $26.00 per hour
Expected hours: 30.0 – 36.0 per week
Benefits:
401(k) matching
Dental insurance
Employee discount
Paid time off
Work Location: In person