Patient Coordinator/ Front Desk

About the Role
We are looking for a friendly, organized, and highly professional Front Desk Patient Coordinator to join our team.

As the first point of contact for our patients, you will play an important role in creating a welcoming, positive, and seamless experience from the moment a patient walks through the door to the moment they leave. We are looking for someone who genuinely enjoys helping people, communicates with confidence and empathy, and takes pride in providing exceptional service.

This is an ideal opportunity for someone who thrives in a busy healthcare environment, can confidently manage multiple priorities, and understands that excellent patient care starts at the front desk.

What You’ll Do
Welcome patients warmly and create a positive first impression
Check patients in and out efficiently and accurately
Answer phones, respond to inquiries, and assist patients with questions
Schedule, confirm, and coordinate patient appointments
Maintain accurate and up-to-date patient information
Coordinate appointments, referrals, forms, and other administrative requirements
Process payments and assist with billing-related questions
Communicate professionally with patients, healthcare providers, and team members
Manage incoming messages, emails, and administrative requests
Keep the reception area organized, professional, and welcoming
Protect patient privacy and maintain strict confidentiality
Follow office policies, procedures, and healthcare privacy requirements
Help the clinic run smoothly by anticipating needs and supporting the team wherever needed
What We’re Looking For
We’re looking for someone who is:
Warm and personable — you make people feel comfortable and cared for
Highly organized — you can keep track of details without losing sight of the bigger picture
An excellent communicator — professional, clear, and compassionate
Patient and empathetic — especially when assisting individuals who may be stressed, anxious, or frustrated
Reliable and accountable — you take ownership of your responsibilities
Detail-oriented — accuracy matters to you
Comfortable multitasking — you can manage phones, patients, scheduling, and administrative tasks in a busy environment
Tech-savvy and comfortable learning new computer systems and software
A team player who is willing to jump in and help wherever needed
Professional and polished, while still being approachable and genuine
Qualifications
Previous experience in a medical, dental, healthcare, or patient-facing administrative setting is an asset
Previous front-desk, reception, customer service, or administrative experience is preferred
Strong verbal and written communication skills
Excellent organizational and time-management skills
Ability to handle confidential information with discretion
Comfortable working independently as well as part of a team
Pay: $25.00-$32.00 per hour
Work Location: In person