Patient Coordinator / Front Desk Concierge - Luxury Dental Practice

TERRA DENTAL
Terra (www.terradental.nyc) is an NYC-based modern, luxury dental spa that combines clinical excellence with a thoughtful, one-of-a-kind experience, because we believe patients deserve to feel comfortable, understood, and truly cared for. We are growing quickly and looking for exceptional team members to join.

Our beautiful modern office is designed to create exceptional patient experiences: elegant interiors, soothing scents, and the latest technology all come together to create an exceptional environment for both patients and our team.

If you're a confident dental front desk receptionist who wants to make an impact every day, feel inspired and challenged, and be a part of an incredible team, we'd love to hear from you!

You will:
Greet patients by name and manage a calm, polished front-of-house experience
Answer phones with warmth and professionalism, converting inquiries into booked appointments
Manage scheduling to keep the doctor's day full and on time
Coordinate treatment plans, financial arrangements, and insurance benefits with clarity and tact
Handle sensitive conversations (billing, scheduling changes, VIP requests) with grace
Maintain meticulous patient records and follow-up communication
Who thrives here:
2+ years in a high-touch client-facing role — luxury hospitality, high-end medical/dental, aesthetics, or luxury retail backgrounds all welcome
Impeccable phone presence and written communication
Polished, warm, and unflappable under pressure
Detail-obsessed: nothing falls through the cracks on your watch
Discretion with high-profile clientele
Dental experience and software fluency (Oryx, Dentrix, or similar) a plus — we will train the right person
We offer growth, a supportive and fun culture, and the opportunity to be part of a new kind of dental experience.

Job Type: Full-time
Pay: $25.00 - $38.00 per hour
Benefits:
Employee discount
Health insurance
Opportunities for advancement
Paid time off
Professional development assistance
Application Question(s):
Why would you like to join Terra Dental? (REQUIRED)
Tell us about the best service experience you've ever delivered. Applications with a personalized note will be prioritized. (REQUIRED)
Experience:
Receptionist: 2 years (Required)
Ability to Commute:
New York, NY 10019 (Required)
Work Location: In person