Patient Coordinator - Front Desk / Medical Receptionist

Job Title: Patient Coordinator - Front Desk / Medical Receptionist
Location: Chicago, IL 60622 (Wicker Park)
Job Type: Full-time, Part-time
Pay: $25.00 - $35.00 per hour
About Us
At Smile Society Orthodontics, we provide high-quality, personalized orthodontic care in a welcoming, boutique environment. Every family decides how they feel about our practice before they ever meet the doctor—and that starts with our front office team.
"Front Desk" undersells this role. As our Patient Coordinator, you are the first face our patients see, the calm voice on a busy phone call, and the person who remembers a kid’s soccer team or helps navigate an insurance question. We view this position as central to our practice's success and deeply value professionalism, reliability, and genuine human connection.

Responsibilities
Patient Experience: Warmly greet patients upon arrival, manage check-in and check-out, and maintain a clean, welcoming reception area.

Scheduling & Phone Management: Answer incoming phone calls with excellent etiquette, schedule and confirm appointments, and manage calendar adjustments to maintain smooth daily patient flow.

Administrative Support: Maintain accurate electronic patient records, perform data entry, assist with insurance check-ins, handle basic billing inquiries, and keep front-office logistics organized.

Team Collaboration: Work closely with clinical staff to ensure seamless communication and an exceptional experience for every patient.

Qualifications & Requirements
Experience: Experience in front desk operations, medical/dental reception, or high-end customer service. Prior experience in a dental or orthodontic practice is a plus, but not required.

Communication Skills: Exceptional interpersonal, written, and verbal communication skills with a patient-first attitude.

Technical Proficiency: Comfortable using practice management or scheduling software (Dolphin or similar dental systems is a plus) and general office tools.

Key Traits: High attention to detail, strong multitasking abilities, and a calm, steady demeanor in a fast-paced setting.

Education: High school diploma or equivalent.

Benefits
401(k) / Retirement plan options
Paid time off (PTO) and paid holidays
Monthly/quarterly production and collection bonuses
Uniform stipend
Continuing education support
Employee and immediate family orthodontic benefits
Favorable schedule
Team outings and wellness perks
Schedule
Day shift
Monday to Friday
Every other Saturday (half to 3/4 day)
Supplemental Pay Types
Bonus opportunities
Pay: $25.42 - $35.61 per hour
Expected hours: 20.0 – 38.0 per week
Benefits:
401(k) matching
Employee discount
Paid sick time
Paid time off
Paid training
Professional development assistance
Uniform allowance
Work Location: In person