Patient Coordinator / Front Desk

Patient Care Coordinator / Front Desk
Advanced Wellness & Pain is looking for a compassionate, dependable, and highly capable Patient Care Coordinator to join our medical office team.

This is more than a traditional receptionist role. We need someone who can think independently, solve problems, communicate clearly, and take ownership of the patient experience.

Many of our patients are dealing with depression, anxiety, PTSD, or chronic pain. The right person should be comfortable listening, helping patients feel heard, explaining our process clearly, and guiding them toward the appropriate next step.

Responsibilities
Answer phones and communicate with patients in a warm, professional manner
Listen to patient concerns and explain clinic services, pricing, scheduling, and next steps
Schedule and manage appointments
Handle patient messages and follow-up
Welcome patients upon arrival, check them in, and escort them to the appropriate treatment or consultation room
Collect payments and maintain accurate records
Use good judgment to solve routine issues independently
Recognize when questions need to be escalated to a physician or clinical team member
Help keep the front office organized and running smoothly
Maintain a clean, well stocked reception area
Provide administrative support to physicians and clinical staff as needed, including assisting with documentation, scheduling, patient communication, and other day-to-day administrative tasks.

Strong critical-thinking and problem-solving skills
Compassionate and confident communication
Ability to think ahead and anticipate what needs to happen next
Excellent phone presence
Organized and comfortable multitasking
Reliable and able to work independently
Comfortable learning new software and office systems
Medical office or patient-coordination experience preferred
Experience in behavioral health, pain management, specialty medicine, dental treatment coordination, concierge medicine, or a similar patient-facing setting is a plus.

We value judgment, initiative, communication skills, and reliability more than a specific number of years of experience.

Skills:
Proficient in Microsoft Office
Professional attitude and appearance
Excellent communication and organization
Multitasking and time-management skills
Ability to manage stress
Desire to make a positive impact on our patients and the business
About Us
Advanced Wellness & Pain is a physician-led medical practice specializing in IV ketamine therapy and Stellate Ganglion Block procedures. Our physicians are board-certified anesthesiologists, and we focus heavily on patient safety, education, and compassionate care.

If you are someone who enjoys helping people, thinks on your feet, and takes pride in figuring things out rather than waiting to be told every next step, we would like to hear from you.

Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
Employee discount
Education:
High school or equivalent (Preferred)
Work Location: In person