Patient Experience and Front Office Coordinator

Cardiology & Geriatrics Practice – Plantation, FL
We are a growing Cardiology and Concierge Medicine Practice in Plantation, FL seeking a highly motivated, polished, and dependable Patient Experience & Front Office Coordinator to become a key part of our team.

This is NOT a basic receptionist role.

We are looking for someone who can help create an exceptional patient experience, keep the office running efficiently, assist with collections and scheduling, and serve as a trusted point of contact for our patients — including our concierge medicine members.

The ideal candidate is:
warm and personable,
highly organized,
proactive and self-motivated,
detail-oriented,
comfortable handling multiple priorities,
and able to think critically and solve problems independently.

This role is ideal for someone who enjoys building relationships with patients while also helping improve office operations and workflow.

Responsibilities
Welcome patients and visitors with professionalism and warmth
Answer phones and respond to patient inquiries promptly and accurately
Schedule and optimize appointments efficiently
Verify insurance benefits and collect copays/balances
Assist with patient collections and account follow-up
Support concierge medicine patient communication and coordination
Maintain accurate patient records while ensuring confidentiality
Help improve front office workflow, communication, and organization
Coordinate with clinical staff to ensure a smooth patient experience
Assist with administrative and operational tasks as needed
Qualifications
Minimum 2 years of medical office experience REQUIRED
Strong communication and interpersonal skills
Excellent customer service and patient relations abilities
Strong organizational and multitasking skills
Comfortable handling financial conversations professionally
Self-starter with the ability to work independently
Detail-oriented with strong follow-through
Positive attitude and team-oriented mindset
Ability to handle a fast-paced environment with professionalism
Bilingual English/Spanish preferred but not required
Preferred Experience
Experience in any of the following is highly valued:
Concierge medicine
Cardiology or specialty medical practices
Medical billing or collections
Patient coordination
High-end customer service or hospitality
Dental, cosmetic, or boutique healthcare offices
Compensation
Competitive compensation based on experience and skill level.

Performance bonuses available for:
collections performance,
office efficiency,
patient satisfaction,
and overall contribution to practice operations.

Why Join Us?

We value team members who take ownership, care deeply about patients, and want to grow professionally in a supportive and respected environment.

If you are energetic, dependable, professional, and passionate about patient care and operational excellence, we would love to hear from you.

Pay: $22.00 - $25.00 per hour
Benefits:
Free parking
Paid orientation
Experience:
Medical office: 5 years (Required)
Language:
Spanish (Required)
Ability to Commute:
Plantation, FL 33313 (Preferred)
Work Location: In person