Patient Experience Coordinator

Patient Experience Coordinator
Job Description:
We are GoClear Orthodontics - a different kind of orthodontic practice! We are focused on modern smile transformations, innovative and cosmetic orthodontic techniques, and fostering an amazing positive experience for everyone we meet! We are headquartered at the Kingsley Town Center in beautiful Fort Mill, SC. The Patient Experience Coordinator position is an exciting mix of healthcare and communications, and it is built for someone who is a self-described “people-person”, who loves to learn and grow personally and professionally, and who fits in with our GoClear Family.

Our Core Values (Who We Are):
Adapt & Lead with Integrity
Love Learning & Teamwork
Innovate & Create Excellence
Give Genuine Care & Gratitude
Nurture & Grow Positivity
Compensation:
$18.00 - $20.00 /hour, paid biweekly
Benefits:
Comprehensive medical insurance after 60 days
401(k) Retirement Plan (includes 4% employer match) after 1 year
Working Hours/Location: Fort Mill, SC Monday-Thursday 7:30am-5:30pm, Fridays 8am-12pm, and after-hours events as needed (scheduled in advance).

Travel is expected to Columbia, SC as needed
Qualifications: 2+ years prior work experience in marketing/customer service, a background in dentistry is not required – there will be extensive on the job training. College-level education is preferred, but not required. Must meet all GoDental Brands compliance requirements.

Skills/Attributes: Exemplify the GoClear Core Values, Ability to quickly read-and-react to people, Empathetic & goal-oriented mindset, Excellent written and oral communication skills, Outgoing, upbeat, and direct. Proficient in office technology and social media.

Objectives/Responsibilities:
Patient Experience: improve/perfect an Immersive GoClear Patient Experience, from first phone call to start date; focused on Education, Support, and Trust
First point of contact – scheduling the appointment (can be done by any team member) – project positive energy and excitement about meeting a potential new patient to our family. Gather necessary patient information in a conversational manner, determine chief concerns and answer broad questions about the practice, build value and excitement about their upcoming consultation experience
“Tee-ing Up” the New Smiles Coordinator Welcome Call (2 days prior to consultation)
Welcoming all patients to the practice BY NAME
Making sure the front desk/lobby environment is clean, welcoming, visually appealing, and smells great!

Communications: Voice of the practice – incoming phone calls, emails (info@goclearortho.com), and website leads, communication with local vendors, referring doctors and patients on Dr. Avey’s behalf
Operations: coordination of scheduling patients, team activities, operational logistics of the practice
Includes placing office supply orders, team lunch orders, coordinating with vendors or practice visitors, etc.

Organizing and adjusting patient care calendar as directed
Assist Dr. Avey, Office Manager & New Smiles Coordinator with any other logistical needs
Financials: Full knowledge and training on OrthoFi software and cross-training on treatment presentation/sales. Routine financial duties, including but not limited to bank deposits, weekly financial recaps, end-of-day/end-of-month reporting, and collecting on A/R. Coordinate with New Smiles Coordinator & Regional Manager on billing/collections concerns.

Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Experience:
ICD-10: 1 year (Preferred)
Work Location: In person