Patient Experience Coordinator

About Us
At Renew Wellness & Aesthetics, we set the standard for modern aesthetic and wellness care in Oklahoma City. Known as the home of The Natural Oklahoma Look™, we specialize in advanced treatments that enhance your appearance while keeping results authentic.

Led by Dr. Julie Shelley, our team combines medical expertise with a personalized, patient-first approach. While our practice is based in OKC, we proudly welcome all from across the metro, including Nichols Hills, Edmond, Norman, and beyond.

Job Description
We're seeking a dedicated individual to be an integral part of our Guest Services team in the role of a Patient Experience Coordinator.

As the ideal candidate, you will handle a diverse range of tasks to ensure the seamless operation of our 5-star medical aesthetics and wellness practice.

Your role as the initial point of contact is not just significant – it's pivotal. You'll be the warm and welcoming face that greets our clients and sets the tone for their experience with us.

Delivering exceptional customer service is at the core of this role. We're not merely searching for someone to answer phones and manage paperwork; we're looking for a personality that shines through in every interaction. Handling surprises and emergencies with poise and efficiency is all in a day's work.

In our fast-paced environment, the ability to manage multiple tasks while maintaining composure under pressure is an absolute must.

Join us and become the driving force behind our exceptional practice.

Responsibilities:
Warmly greet and welcome guests upon their arrival at the office.

Answer, screen, and forward incoming phone calls.

Provide basic and accurate information in person and via phone/email.

Receive, sort, and distribute daily mail and deliveries.

Order front office supplies and maintain inventory stock.

Update calendars and schedule appointments.

Skills:
Experience in appointment booking and POS system preferred
Proven work experience as a Receptionist, Front Office Representative, or in a similar role
Professional attitude and appearance
Strong written and verbal communication skills
Resourcefulness and proactivity when addressing issues.

Excellent organizational skills
Exceptional multitasking and time-management abilities, with the capacity to prioritize tasks
Customer service-oriented attitude
Job Type:
Full-time
Physical Settings:
Clinic
Medical Spa
Experience:
Minimum two years’ customer service experience in medical, spa, or high-end hospitality or retail required
Work Location:
All duties and responsibilities will be conducted in person at our facility.

Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Vision insurance
Application Question(s):
What does a 'culture of patient-first care' mean to you in a fast-paced aesthetic and wellness setting?

Experience:
Front Desk: 2 years (Preferred)
Ability to Commute:
Oklahoma City, OK 73116 (Required)
Work Location: In person