Patient Experience Coordinator

Lagos Dental Centre is a brand-new, modern dental practice opening in Olney, MD, built around a boutique patient experience where hospitality meets exceptional dentistry. We're looking for a warm, organized Patient Experience Coordinator to become one of our founding team members — someone who wants to help build something from the ground up.

You'll be the first smile our patients see and the first voice they hear, and you'll help shape what that experience looks like as the practice grows.

Responsibilities
Welcome patients and manage front desk check-in/check-out
Answer phones, schedule appointments, and coordinate patient communication
Verify dental insurance benefits and eligibility
Discuss financial arrangements and collect payments
Support treatment presentation and case acceptance alongside the doctor
Help build and improve front-office systems and workflows as a founding team member
Contribute to social media and community marketing: behind-the-scenes content, patient success stories (with permission), Google review generation, and Facebook/Instagram presence
Qualifications
Dental or medical front-office experience preferred
Experience with dental insurance verification a plus
Experience with practice management software a plus
Social media, photography, or content creation experience a plus
Excellent communication skills and a genuinely welcoming, patient-first attitude
Comfortable learning new technology and improving processes
Reliable, organized, and energized by the pace of a startup practice
Benefits
Real opportunity to grow into an Office Manager, Treatment Coordinator, or Marketing Coordinator role as we expand
Mentorship and ongoing training
Modern, technology-driven office
Why Lagos Dental Centre
This isn't a clock-in, clock-out job. You'll be one of the first people to help launch Lagos Dental Centre — building the systems, the patient experience, and the community presence from day one. If you're excited about building something meaningful and making a lasting impact, we'd love to hear from you.

Pay: $22.74 - $26.00 per hour
Work Location: In person