Patient Experience Coordinator

Patient Experience Coordinator
Are you a people person who loves helping others, staying organized, and creating exceptional patient experiences? We are looking for a Treatment Coordinator who will play a key role in helping patients understand their treatment options, navigate finances, and feel confident moving forward with their care.

This position is ideal for someone who is warm, professional, detail-oriented, and motivated by helping both patients and the practice succeed.

About Us
We are a privately owned, family-focused dental practice committed to providing outstanding care in a welcoming environment. We pride ourselves on treating our patients like family and creating an experience that keeps them coming back for years.

Responsibilities
Present recommended treatment plans in a clear and confident manner
Discuss treatment options and help patients understand the value of their care
Review fees, insurance estimates, financing options, and payment arrangements
Help patients schedule and commit to needed treatment
Follow up with patients who have unscheduled treatment
Schedule Management
Maintain a productive and full schedule for doctors and hygienists
Confirm appointments and minimize cancellations and no-shows
Fill openings quickly when schedule changes occur
Monitor daily and future schedules to maximize efficiency
Patient Experience
Serve as a positive first and last impression for every patient interaction
Welcome patients with professionalism and enthusiasm
Build strong relationships with patients and their families
Handle patient concerns with empathy and excellent customer service
Create a five-star experience that encourages referrals and patient loyalty
Administrative Duties
Verify and explain insurance benefits
Coordinate patient communications by phone, text, and email
Maintain accurate patient records and documentation
Work closely with the clinical team to ensure smooth patient flow
Qualifications
Previous dental experience preferred
Treatment coordinating experience preferred
Strong communication and interpersonal skills
Excellent organization and multitasking abilities
Comfortable discussing finances and asking patients to move forward with treatment
Positive attitude and strong work ethic
Ability to thrive in a fast-paced environment
Experience with dental software is a plus
What Success Looks Like
Patients feel informed, valued, and excited about their treatment
The schedule stays productive and well-filled
Treatment acceptance rates increase
Patients consistently leave positive reviews and refer friends and family
Every patient interaction reflects our commitment to exceptional care
Compensation & Benefits
Competitive hourly pay based on experience
Paid holidays and PTO
Supportive team environment
Opportunity for growth within a growing practice
If you love helping people, building relationships, and making a meaningful impact on patients' lives, we'd love to meet you. Apply today!

Pay: From $20.00 per hour
Benefits:
Paid time off
Work Location: In person