full-time 54 minutes ago
Patient Experience Expert I (Front Desk Receptionist)
CAN Community Health
1421 East Oakland Park Boulevard, Oakland Park, FL 33334
21.25 - 24.43/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
Description:
CAN Community Health is now hiring a Patient Experience Expert I
Schedule: Full-Time | Day Shift | Monday-Thursday 8:00 am - 6:00 pm Friday 8:30 am - 12:30 pm
Extended Hours Schedule (bi-monthly rotating schedule): Weekday 10 am - 8:00 pm; Weekend 8:30 am - 12:30 pm
Pay Rate: $21.25 - $24.43 hourly based on experience
Are you passionate about patient care and ready to make a difference every day? We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values.
We have received recognition for more than six (6) years NPT's Best Non-Profit to Work for Award.
Why You’ll Love It Here
Competitive pay
Generous paid PTO and Sick time
11 Paid Company Holidays
Paid training and certification support
Health, dental, vision, with generous company contribution, paid life and disability plans & retirement plan with generous match of up to 8% of your contribution additional match of 1%.
Tuition Reimbursement Plan
Other voluntary plans are available to support you and your family
Career growth opportunities in a supportive environment
What You’ll Do
The Patient Experience Expert I (Front Desk Receptionist) is to provide a welcoming first point of contact and ensure accurate patient registration, scheduling, and communication so that patients experience timely, respectful and coordinated access to care.
Represent CAN Community Health’s mission, vision, and values in all interactions
Provide professional, confidential assistance to patients
Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance.
Verify and updated patient insurance information and eligibility during check-in
Accurately explaining billing policies, insurance coverage and patient financial responsibilities.
Ensures compliance with federal and state billing regulations and clinic policies, especially related to CAN’s mission.
Collaborate with Revenue Cycle Management (RCM) Team to resolve discrepancies and ensure payments are posted accurately.
Schedule and confirm patient appointments, managing any necessary follow-up for missing payments.
Respond to patient inquiries regarding billing, insurance and payment in a timely manner.
Assist with other front desk duties including answering phones and managing patient paperwork.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements:
Education/Professional:
High School Diploma or equivalent required
Minimum of one year experience in a medical office or front office setting
Knowledge of electronic medical records systems preferred
Must be able to operate a motor vehicle and have valid insurance and driver’s license.
Must be able to pass a Level I and Level II Background check as required. https://info.flclearinghouse.com/
CAN Community Health, Inc. is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
CAN Community Health is now hiring a Patient Experience Expert I
Schedule: Full-Time | Day Shift | Monday-Thursday 8:00 am - 6:00 pm Friday 8:30 am - 12:30 pm
Extended Hours Schedule (bi-monthly rotating schedule): Weekday 10 am - 8:00 pm; Weekend 8:30 am - 12:30 pm
Pay Rate: $21.25 - $24.43 hourly based on experience
Are you passionate about patient care and ready to make a difference every day? We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values.
We have received recognition for more than six (6) years NPT's Best Non-Profit to Work for Award.
Why You’ll Love It Here
Competitive pay
Generous paid PTO and Sick time
11 Paid Company Holidays
Paid training and certification support
Health, dental, vision, with generous company contribution, paid life and disability plans & retirement plan with generous match of up to 8% of your contribution additional match of 1%.
Tuition Reimbursement Plan
Other voluntary plans are available to support you and your family
Career growth opportunities in a supportive environment
What You’ll Do
The Patient Experience Expert I (Front Desk Receptionist) is to provide a welcoming first point of contact and ensure accurate patient registration, scheduling, and communication so that patients experience timely, respectful and coordinated access to care.
Represent CAN Community Health’s mission, vision, and values in all interactions
Provide professional, confidential assistance to patients
Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance.
Verify and updated patient insurance information and eligibility during check-in
Accurately explaining billing policies, insurance coverage and patient financial responsibilities.
Ensures compliance with federal and state billing regulations and clinic policies, especially related to CAN’s mission.
Collaborate with Revenue Cycle Management (RCM) Team to resolve discrepancies and ensure payments are posted accurately.
Schedule and confirm patient appointments, managing any necessary follow-up for missing payments.
Respond to patient inquiries regarding billing, insurance and payment in a timely manner.
Assist with other front desk duties including answering phones and managing patient paperwork.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements:
Education/Professional:
High School Diploma or equivalent required
Minimum of one year experience in a medical office or front office setting
Knowledge of electronic medical records systems preferred
Must be able to operate a motor vehicle and have valid insurance and driver’s license.
Must be able to pass a Level I and Level II Background check as required. https://info.flclearinghouse.com/
CAN Community Health, Inc. is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
About CAN Community Health
CAN Community Health provides medical care, prevention, pharmacy, dental, behavioral health, telehealth, and support services designed to help people access the care they need. Their work is rooted in care, access, and breaking barriers to health.