full-time 1 month ago
Patient Experience & Front Office Coordinator
Revive Atlanta MD
2786 North Decatur Road, Decatur, GA 30033
19 - 22/hr
About the Practice
N/A Team Members
Software Software
Job Description
Patient Experience & Front Office Coordinator
Revive Atlanta MD | Decatur, GA
Full-Time | In-Person
$19–$22/hour, based on experience
Revive Atlanta MD is a growing cash-pay integrative and functional medicine practice focused on personalized care, wellness, longevity, and an exceptional patient experience.
We are looking for an energetic, polished, highly dependable Patient Experience & Front Office Coordinator who wants to become a long-term member of our team and grow with our practice.
This is not a traditional medical receptionist position.
We do not bill insurance, so this role does not involve insurance verification, claims processing, or traditional medical billing.
Instead, we are looking for someone who enjoys people, takes ownership, is comfortable discussing our services and membership programs, and can help create an exceptional experience from the moment someone first contacts our practice through their ongoing care.
What You'll DoPatient Experience & Front Office
Warmly greet patients and manage check-in and check-out
Schedule appointments and coordinate patient visits
Answer incoming phone calls, texts, and patient inquiries
Collect payments and accurately process self-pay transactions
Help patients schedule appropriate follow-up appointments before leaving
Maintain an organized, polished, welcoming front-office environment
Communicate effectively with the physician, health coach, medical assistant, and operations team
Help keep the daily schedule running smoothly and efficiently
Leads & New Patient Follow-Up
Respond promptly and professionally to prospective patient inquiries
Contact and follow up with new leads by phone, text, and email
Help prospective patients understand our practice, services, and membership options
Schedule discovery calls and new-patient appointments
Consistently follow up with prospective patients who have expressed interest but have not yet scheduled
Maintain accurate documentation of lead status and follow-up
Help ensure that no qualified lead falls through the cracks
Assist with filling cancellations and open appointment times
Memberships, Services & Retail
Become knowledgeable about Revive Atlanta MD's membership programs, wellness services, supplements, and other offerings
Confidently explain available services and membership options to prospective and existing patients
Help patients purchase physician-recommended supplements and wellness products
Assist with supplement and retail inventory
Identify opportunities to help patients access appropriate practice services
Support practice growth while maintaining an educational, patient-centered approach rather than a high-pressure sales environment
Systems & Organization
Accurately maintain patient information and scheduling within Power2Practice (P2P), our electronic medical record system
Learn and utilize our lead-management and communication systems
Document patient and prospective-patient communications appropriately
Follow established workflows and checklists
Identify problems and take initiative to help solve them
Help develop more efficient systems as the practice continues to grow
Who We're Looking For
Our ideal candidate is:
Warm, personable, and genuinely enjoys interacting with people
Exceptionally reliable and punctual
Organized and detail-oriented
Comfortable managing multiple priorities
Proactive — you notice what needs to be done and take action
Confident speaking on the phone
Comfortable discussing pricing, collecting payments, and explaining membership programs
Comfortable following up with prospective patients without feeling uncomfortable about "sales"
Professional and polished in person and in written communication
Tech-savvy and able to learn new systems quickly
Able to follow established processes while also thinking independently
Interested in health, wellness, functional medicine, or longevity
Looking for a long-term position with opportunity for professional growth
Experience in a cash-pay medical practice, functional/integrative medicine office, med spa, concierge practice, plastic surgery or dermatology office, dental practice, boutique wellness business, hospitality, membership-based business, or high-touch customer service environment is strongly preferred.
Prior experience with Power2Practice is helpful but not required.
The Person Who Will Thrive Here
You don't wait for someone to tell you that a patient needs help.
If a new prospective patient contacts us, you want to make sure they receive a response.
If someone says, "I need to think about it," you remember to follow up.
If tomorrow has an unexpected opening, you're thinking about who might want that appointment.
If a patient asks about a supplement, membership, or service, you're comfortable explaining their options.
And if something isn't working, your instinct is to help find a solution rather than assume someone else will handle it.
Growth Opportunity
We are intentionally hiring someone who wants to grow with Revive Atlanta MD rather than simply work at a front desk.
A successful person in this position may have the opportunity to advance into a Senior Patient Experience, Lead Coordination, or Patient Enrollment role, with increasing responsibility for prospective-patient follow-up, discovery calls, membership enrollment, and practice growth.
Compensation & Benefits
Starting pay: $19–$22/hour, based on experience
Benefits may include paid time off, paid holidays, and 401(k) eligibility according to practice policies and applicable plan requirements.
Performance and compensation will be reviewed after an initial 90-day introductory period.
How to Apply
Please submit your résumé along with a short response to the following:
1. Why are you interested in working in a cash-pay integrative and functional medicine practice?
2. Tell us about a time when you followed up with a customer, client, patient, or lead and helped them take the next step.
3. What are you looking for in your next position that would make you want to stay and grow with a company long-term?
We are looking for someone who wants to become an important part of our team and help us continue building an exceptional experience for our patients.
Pay: $19.00 - $22.00 per hour
Expected hours: 32.0 – 40.0 per week
Benefits:
401(k)
401(k) matching
Employee discount
Free parking
Opportunities for advancement
Paid time off
Uniform allowance
Wellness program
Work Location: In person
Revive Atlanta MD | Decatur, GA
Full-Time | In-Person
$19–$22/hour, based on experience
Revive Atlanta MD is a growing cash-pay integrative and functional medicine practice focused on personalized care, wellness, longevity, and an exceptional patient experience.
We are looking for an energetic, polished, highly dependable Patient Experience & Front Office Coordinator who wants to become a long-term member of our team and grow with our practice.
This is not a traditional medical receptionist position.
We do not bill insurance, so this role does not involve insurance verification, claims processing, or traditional medical billing.
Instead, we are looking for someone who enjoys people, takes ownership, is comfortable discussing our services and membership programs, and can help create an exceptional experience from the moment someone first contacts our practice through their ongoing care.
What You'll DoPatient Experience & Front Office
Warmly greet patients and manage check-in and check-out
Schedule appointments and coordinate patient visits
Answer incoming phone calls, texts, and patient inquiries
Collect payments and accurately process self-pay transactions
Help patients schedule appropriate follow-up appointments before leaving
Maintain an organized, polished, welcoming front-office environment
Communicate effectively with the physician, health coach, medical assistant, and operations team
Help keep the daily schedule running smoothly and efficiently
Leads & New Patient Follow-Up
Respond promptly and professionally to prospective patient inquiries
Contact and follow up with new leads by phone, text, and email
Help prospective patients understand our practice, services, and membership options
Schedule discovery calls and new-patient appointments
Consistently follow up with prospective patients who have expressed interest but have not yet scheduled
Maintain accurate documentation of lead status and follow-up
Help ensure that no qualified lead falls through the cracks
Assist with filling cancellations and open appointment times
Memberships, Services & Retail
Become knowledgeable about Revive Atlanta MD's membership programs, wellness services, supplements, and other offerings
Confidently explain available services and membership options to prospective and existing patients
Help patients purchase physician-recommended supplements and wellness products
Assist with supplement and retail inventory
Identify opportunities to help patients access appropriate practice services
Support practice growth while maintaining an educational, patient-centered approach rather than a high-pressure sales environment
Systems & Organization
Accurately maintain patient information and scheduling within Power2Practice (P2P), our electronic medical record system
Learn and utilize our lead-management and communication systems
Document patient and prospective-patient communications appropriately
Follow established workflows and checklists
Identify problems and take initiative to help solve them
Help develop more efficient systems as the practice continues to grow
Who We're Looking For
Our ideal candidate is:
Warm, personable, and genuinely enjoys interacting with people
Exceptionally reliable and punctual
Organized and detail-oriented
Comfortable managing multiple priorities
Proactive — you notice what needs to be done and take action
Confident speaking on the phone
Comfortable discussing pricing, collecting payments, and explaining membership programs
Comfortable following up with prospective patients without feeling uncomfortable about "sales"
Professional and polished in person and in written communication
Tech-savvy and able to learn new systems quickly
Able to follow established processes while also thinking independently
Interested in health, wellness, functional medicine, or longevity
Looking for a long-term position with opportunity for professional growth
Experience in a cash-pay medical practice, functional/integrative medicine office, med spa, concierge practice, plastic surgery or dermatology office, dental practice, boutique wellness business, hospitality, membership-based business, or high-touch customer service environment is strongly preferred.
Prior experience with Power2Practice is helpful but not required.
The Person Who Will Thrive Here
You don't wait for someone to tell you that a patient needs help.
If a new prospective patient contacts us, you want to make sure they receive a response.
If someone says, "I need to think about it," you remember to follow up.
If tomorrow has an unexpected opening, you're thinking about who might want that appointment.
If a patient asks about a supplement, membership, or service, you're comfortable explaining their options.
And if something isn't working, your instinct is to help find a solution rather than assume someone else will handle it.
Growth Opportunity
We are intentionally hiring someone who wants to grow with Revive Atlanta MD rather than simply work at a front desk.
A successful person in this position may have the opportunity to advance into a Senior Patient Experience, Lead Coordination, or Patient Enrollment role, with increasing responsibility for prospective-patient follow-up, discovery calls, membership enrollment, and practice growth.
Compensation & Benefits
Starting pay: $19–$22/hour, based on experience
Benefits may include paid time off, paid holidays, and 401(k) eligibility according to practice policies and applicable plan requirements.
Performance and compensation will be reviewed after an initial 90-day introductory period.
How to Apply
Please submit your résumé along with a short response to the following:
1. Why are you interested in working in a cash-pay integrative and functional medicine practice?
2. Tell us about a time when you followed up with a customer, client, patient, or lead and helped them take the next step.
3. What are you looking for in your next position that would make you want to stay and grow with a company long-term?
We are looking for someone who wants to become an important part of our team and help us continue building an exceptional experience for our patients.
Pay: $19.00 - $22.00 per hour
Expected hours: 32.0 – 40.0 per week
Benefits:
401(k)
401(k) matching
Employee discount
Free parking
Opportunities for advancement
Paid time off
Uniform allowance
Wellness program
Work Location: In person
Requirements
• Medical documentation
• Attention to detail
• Med spa experience
• Inventory management
• Dental office experience
• Attention to detail
• Med spa experience
• Inventory management
• Dental office experience
About Revive Atlanta MD
Revive Dental is a modern dental practice dedicated to providing high-quality dental care in a comfortable and welcoming environment. Our team is committed to helping patients achieve healthy and beautiful smiles through personalized treatment plans.
Position Closed
This job is no longer accepting applications.