Patient Experience Specialist

Patient Experience Specialist – Union Hospital Therapy, LLC – Terre Haute, IN

We are looking for an energetic and customer service-driven Patient Experience Specialist to join our team! This position will hold the front office responsibility within our patient settings. This is a full-time, in-office position with a weekday, day shift schedule. No previous experience is needed but would be ideal to have. This is also a wonderful opportunity to expand your knowledge and gain experience in the healthcare industry. Come be a part of a growing organization in a progressive, supportive, and innovative team!

What will you be doing in this role?

Scheduling and recapturing appointments, missing in action patients, and pro-actively rescheduling appointments

Registering patients (check-in/out) and ensuring all information is complete and accurate

Coordinating with the patient and/or referring physician to obtain referrals

Documenting referrals as directed in appropriate logs

Scheduling initial evaluations and follow up visits to yield optimal visits per treatment plan

Verifying patient’s insurance in advance to ensure that necessary prior authorizations by payors have been obtained

Educating patients confidently about their coverage and payment responsibilities as it relates to therapy services

Ensuring patients understand and sign necessary documentation related to insurance coverage for services deemed non-covered

Collecting all monies that are due prior to each visit

Could include co-payments, deductibles, co-insurance, and payments on statements

Answering incoming telephone calls in a consistent and professional manner, with attention to detail

Taking and delivering messages or transferring calls to voice mail when appropriate personnel is unavailable

Any other duties relating to the operations of the clinic that might be assigned by the Site Coordinator, Revenue Cycle Department or Patient Experience Coordinator

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.

Our ideal candidate would:

Have a high school diploma or GED

Have at least a year of related experience and/or training
Past medical office experience is preferred but not required

Have the ability to stand, walk, and sit throughout the entire assigned shift

Have a high degree of professionalism in both written and verbal communication

Have strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel

Have the ability to work both independently and in a team environment, without constant supervision

Be able to maintain confidentiality

Be able to adapt, learn, and multitask in a fast-paced setting

What you get from us:

Opportunity for important work/life balance!

Paid time off (PTO) & paid holidays

A robust benefits package: medical (HSA/FSA availability), dental, vision, and supplemental insurance options
Health improvement plan opportunities to lower premium costs

Company-sponsored basic life/AD&D insurance and long-term disability insurance

401(k) & ROTH 401(k) savings plans + company match with auto-enrollment after probationary period

Continuing professional development with CEU stipends available

Opportunities for growth and advancement

About ProgressiveHealth & Union Hospital Therapy, LLC:

ProgressiveHealth is the premier provider of a broad spectrum of occupational and non-occupational health services including on-site medical, injury prevention, health improvement, rehabilitation management solutions and more! We are dedicated to delivering superior care and improving both patient and client outcomes. With nearly 1,000 employees supporting operations across the United States and in Canada, ProgressiveHealth has been growing our footprint since 1995. Our team is experienced and focused to get the job done right!

Our Union Hospital Therapy team is dedicated to providing advanced rehabilitation services for all ages in settings conducive to healing. Occupational, physical, and speech therapy services are available in our comprehensive, state-of-the-art facilities. Our therapists work with patients and physicians to develop the very best plan for recovery. Union Hospital Therapy provides its clinicians with the optimal mix of clinical resources and clinical autonomy. We endorse a hands-on, one-on-one approach to therapy and have a history of providing measurable quality care to our patients.

Experience

Required
2 - 5 years: Customer experience

Preferred
1 - 2 years: Medical receptionist experience

Education

Required
High School/GED or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.