full-time 1 month ago
Patient Scheduler
Axia Women's Health
East Brunswick, NJ 08816
18 - 22/hr
About the Practice
N/A Team Members
Other Software
Office Tour & Photos
Job Description
Axia Women's Health is the nation’s largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com (http://www.axiawh.com).
We are currently recruiting for a Patient Scheduler at Brunswick Hills OBGYN (https://axiawh.com/locations/brunswick-hills-ob-gyn-of-east-brunswick/) in East Brunswick, NJ.
The Patient Scheduler empowers Axia Women's Health's patients on their healthcare journey while playing a vital role in delivering seamless and positive experiences for all patients at Axia Women's Health. With exceptional customer service and communication skills, the Patient Scheduler is a key resource for scheduling, modifying appointments and providing Axia patients with the support they need.
Essential Functions :
Utilize professional and courteous communication to greet patients when answering phone calls and responding to their inquiries.
Review and manage recall appointments and no show/ cancellation reports
Promptly and professionally route phone calls to appropriate personnel via direct transfer, paging, voicemail, or redirect as needed.
Retrieve and appropriately route any messages from the answering service.
Perform registration functions for new or existing patients and activate patient files.
Effectively collect and record copayments as required.
Provide advanced financial support to patients and colleagues regarding claim and billing inquiries
Verify patient insurance eligibility and clearly communicate benefit limitations.
Assist with scheduling patient appointments and follow-up visits.
Ensure accurate and detailed documentation of patient encounters.
Provide additional support to patients and medical staff as needed.
Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.
Ensure compliance with all Standard Operation Procedures (SOP's) and policies (including HIPAA & OSHA).
Adhere to practice policies, procedures, and protocols.
Participate in team meetings and contribute to quality improvement initiatives.
Demonstrate commitment to organization's mission, vision, and values by embodying its
principles in daily activities. Uphold high standards of ethical behavior, integrity, and
professionalism. Actively contribute to creating a positive work environment that aligns with the
organization's goals and objectives.
Other duties as assigned
Skills :
Excellent customer service skills that include written and verbal communication.
Ability to handle high call volume in a productive manner and know when to escalate issues.
Ability to multitask and work in a fast-paced environment.
Compassionate and empathetic attitude towards patients.
Demonstrate time management skills by efficiently prioritizing tasks and patients simultaneously.
Demonstrate professionalism, a high quality of work, collaboration, goal attainment, attention to detail, self-motivation, and productivity.
Proven ability to work collaboratively within a team environment.
Highly adaptable and willing to adjust to changing priorities and conditions.
Education & Experience :
High School Diploma or equivalent required.
Minimum 1-2 years of customer service experience
Call center experience preferred, but not required
Computer proficiency, including programs such as MS Office, Word, Excel, email and internet research.
Knowledge of HIPAA and Insurance Payors
Medical Receptionist/PSR experience preferred
Experience with electronic health records (EHR) systems preferred, but not required
Pay or shift range: $18 to $22
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Full Time Benefits Summary
Full time benefit-eligibility beginning the first of the month after hire
401(k) with company match
Generous PTO offering with additional time off for volunteering
Choice of multiple medical insurance plans to best meet your needs
Access to Axia providers at little to no cost through Axia’s medical insurance
Axia-paid life insurance, short term and long term disability
Free counseling for colleagues and family members, including parents and parents-in-law
Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!
At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
We are currently recruiting for a Patient Scheduler at Brunswick Hills OBGYN (https://axiawh.com/locations/brunswick-hills-ob-gyn-of-east-brunswick/) in East Brunswick, NJ.
The Patient Scheduler empowers Axia Women's Health's patients on their healthcare journey while playing a vital role in delivering seamless and positive experiences for all patients at Axia Women's Health. With exceptional customer service and communication skills, the Patient Scheduler is a key resource for scheduling, modifying appointments and providing Axia patients with the support they need.
Essential Functions :
Utilize professional and courteous communication to greet patients when answering phone calls and responding to their inquiries.
Review and manage recall appointments and no show/ cancellation reports
Promptly and professionally route phone calls to appropriate personnel via direct transfer, paging, voicemail, or redirect as needed.
Retrieve and appropriately route any messages from the answering service.
Perform registration functions for new or existing patients and activate patient files.
Effectively collect and record copayments as required.
Provide advanced financial support to patients and colleagues regarding claim and billing inquiries
Verify patient insurance eligibility and clearly communicate benefit limitations.
Assist with scheduling patient appointments and follow-up visits.
Ensure accurate and detailed documentation of patient encounters.
Provide additional support to patients and medical staff as needed.
Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.
Ensure compliance with all Standard Operation Procedures (SOP's) and policies (including HIPAA & OSHA).
Adhere to practice policies, procedures, and protocols.
Participate in team meetings and contribute to quality improvement initiatives.
Demonstrate commitment to organization's mission, vision, and values by embodying its
principles in daily activities. Uphold high standards of ethical behavior, integrity, and
professionalism. Actively contribute to creating a positive work environment that aligns with the
organization's goals and objectives.
Other duties as assigned
Skills :
Excellent customer service skills that include written and verbal communication.
Ability to handle high call volume in a productive manner and know when to escalate issues.
Ability to multitask and work in a fast-paced environment.
Compassionate and empathetic attitude towards patients.
Demonstrate time management skills by efficiently prioritizing tasks and patients simultaneously.
Demonstrate professionalism, a high quality of work, collaboration, goal attainment, attention to detail, self-motivation, and productivity.
Proven ability to work collaboratively within a team environment.
Highly adaptable and willing to adjust to changing priorities and conditions.
Education & Experience :
High School Diploma or equivalent required.
Minimum 1-2 years of customer service experience
Call center experience preferred, but not required
Computer proficiency, including programs such as MS Office, Word, Excel, email and internet research.
Knowledge of HIPAA and Insurance Payors
Medical Receptionist/PSR experience preferred
Experience with electronic health records (EHR) systems preferred, but not required
Pay or shift range: $18 to $22
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Full Time Benefits Summary
Full time benefit-eligibility beginning the first of the month after hire
401(k) with company match
Generous PTO offering with additional time off for volunteering
Choice of multiple medical insurance plans to best meet your needs
Access to Axia providers at little to no cost through Axia’s medical insurance
Axia-paid life insurance, short term and long term disability
Free counseling for colleagues and family members, including parents and parents-in-law
Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!
At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
About Axia Women's Health
Axia Women's Health is a leading women's health network dedicated to transforming healthcare for women through compassion, innovation, and connection. With a focus on delivering a better care experience at every stage of life, Axia offers personalized, collaborative care by a vast network of top women's health specialists.
Position Closed
This job is no longer accepting applications.