Patient Scheduling Coordinator

Job purpose

A scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, send appointment reminders, request patient records, and follows up with patients.

Duties and responsibilities

Scheduling and confirming appointments

Welcoming patients and updating their information in the dental software(s)

Registering new patients according to established office protocols

Verifying insurance and accurately building patient insurance plans in the dental

software(s)

Assisting patients to complete all necessary forms and documentation

Answering and managing incoming calls

Responding and complying with requests for information

Preparing documentation for upcoming appointments

Checking daily appointment schedules and filling gaps to ensure positive production

Monitoring and replying to e-mails and voicemails

Maintaining a professional reception area

Safeguarding patient privacy and confidentiality

Maintaining OSHA and HIPPA Compliance

Perform all other duties as assigned

High School degree or equivalent required

Exceptional written and verbal communication skills required

Working conditions:

Dental practices run at a fast pace and schedulers will be required to keep up with the flow of

doctors and patients.

Physical requirements:

Schedulers will be required to:

Sit for long periods

Look at a computer screen for extended periods

Stand for long periods.

Lifting up to 50 pounds

Reports to: Area Director of Operations / Operations Manager

Direct reports: None