Patient Scheduling Coordinator / Dental Receptionists

We are currently looking for a qualified Patient Scheduling Coordinator to join our busy Pediatric Dentistry team. The Coordinator acts as a liaison between the patient and the Pediatric Dentists / Specialists to review treatment needs and assist the patient through the scheduling process. Must have excellent communication skills and interpersonal skills. He or she helps with scheduling, routing phone calls and assists with obtaining patient information.

The ideal candidate has some post high school education or training and two years of experience in a Dental office position of similar responsibility (front desk, administrative assistant, etc.). Candidates must have a pleasant and courteous personality, administrative, and organizational, phone and computer skills. Experience with Open Dental practice management software is preferred but not necessary.

RESPONSIBILITIES
Communicates effectively with patients
Schedules and confirms patient appointments
Answering telephone calls and routing to the correct place
Reviews all consent forms, financial documents, or other documentation and ensures they are properly signed by the patient
Answer patient questions and ease patient concerns in person, by phone and email
Assist in Practice’s collections protocol for all outstanding balances
Attends all staff meetings, trainings, and educational classes as required
Maintains and develops content for our social media presence and attend health fairs
Performs other duties as assigned
QUALIFICATIONS
High school diploma or GED required; some post high school education or training preferred
Two years of relevant experience required
Bilingual in Spanish, required
Helpful attitude and friendly demeanor
Highly professional and dependable
Excellent communication both in English and Spanish, customer service, and problem solving skills, including the ability to maintain composure under stress
Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
Excellent telephone skills
Strong computer and internet skills, including Microsoft Office suite and Excel
Experience with Open dental practice management software a plus
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 1 year (Preferred)
Computer Skills: 1 year (Preferred)
Language:
Spanish (Required)
Work Location: In person