Patient Service Representative

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people's quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.

With over 60 clinics across 7 states, and still growing, we're building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.

About the Role

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment.

This is not a traditional receptionist role. Our PSRs are critical to the patient experience and clinic flow—supporting patient check-in and check-out, medical scheduling, insurance verification, payment collection, and front-office coordination throughout the day.

The ideal candidate thrives in a high-volume medical office environment, communicates professionally with patients and providers, and can confidently multitask between phones, scheduling, insurance verification, and in-person patient interaction.

Candidates with prior experience in medical front desk operations, healthcare scheduling, patient access, insurance verification, or outpatient clinic workflows are strongly encouraged to apply.

What Your Day Looks Like

Greeting and checking in patients throughout the day

Answering phones and assisting with appointment scheduling

Verifying insurance eligibility and collecting copays or balances

Managing EMR scheduling and patient documentation

Supporting clinic flow alongside providers and clinical staff

Assisting patients with billing questions, referrals, and appointment updates

Balancing multiple priorities in a fast-paced outpatient clinic environment

What You'll Do

Greet and check in patients professionally both in person and over the phone

Verify insurance eligibility, benefits, and patient demographic information

Schedule, reschedule, and confirm patient appointments within the EMR system

Collect copays, coinsurance, balances, and required patient documentation

Answer patient questions related to scheduling, billing, referrals, and treatments

Maintain accurate patient records and scan required documentation into the EMR

Support clinic flow and communication between providers, patients, and clinical teams

De-escalate scheduling or patient concerns with professionalism and empathy

Maintain a clean, organized, and welcoming front desk environment

What You'll Bring

Strong customer service and communication skills in a patient-facing environment

Ability to multitask between phones, scheduling, patient check-in, and administrative responsibilities

Comfort working in a fast-paced outpatient medical office or clinic setting

Strong attention to detail and accuracy when handling patient information and scheduling

Professional demeanor with the ability to de-escalate patient concerns calmly and effectively

Comfortable using EMR systems, scheduling platforms, and healthcare technology

Team-oriented mindset with a proactive and dependable work style

Bilingual English/Spanish skills are strongly preferred

Education & Experience

High school diploma or equivalent required

2+ years of customer service experience required

Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting strongly preferred

Experience with insurance verification, EMR scheduling, payment collection, or patient registration preferred

This Role Is Great For Candidates With Experience In:

Medical Front Desk

Patient Access

Healthcare Scheduling

Insurance Verification

Medical Reception

Outpatient Clinics

Dental Offices

Urgent Care

Specialty Medical Practices

EMR Scheduling

Medical Call Centers

Patient Registration

Language Skills

We welcome all applicants to apply. However, priority will be given to candidates who are bilingual in Spanish and English, as this skill helps us better serve our diverse patient population.

Benefits to Support Your Wellbeing & Lifestyle

Full-time team members at Metro Vein Centers are eligible for:

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off (PTO) + Paid Company Holidays

Company-Paid Life Insurance

Short-Term Disability Insurance

Employee Assistance Program (EAP)

Career Growth & Development Opportunities

Quarterly performance bonuses up to $1,500

Compensation

Competitive base compensation based on experience

Quarterly performance bonuses up to $1,500

The Metro Vein Centers Difference

Healthy legs. Happier lives.

At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.

A team united by purpose.

Our values guide everything we do:

Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for.

Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients.

A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy.

Results That Make a Difference – We're driven to improve lives through meaningful, measurable outcomes.

Commitment to Growth – We invest in our people, fostering advancement and professional development at every level.

Metro Vein Centers is an Equal Opportunity Employer.

We're committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.

Legal & Compliance Notice:

Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

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