Patient Services Coordinator

Patient Experience Coordinator
(Dental Front Desk / Patient Services)
Join a Dental Team Patients Love
We’re looking for an energetic, organized, and people-focused Patient Experience Coordinator to become the welcoming face of our dental practice.

This role is perfect for someone who thrives in a fast-paced environment, loves helping people, and takes pride in creating an exceptional patient experience from the very first phone call to checkout.

If you enjoy building relationships, keeping schedules running smoothly, and being part of a supportive, upbeat team — we’d love to meet you.

What You’ll Do
As a key member of our front office team, you will:
Welcome patients with warmth, professionalism, and positivity
Answer phones and assist patients with scheduling and questions
Manage appointment scheduling and maintain an organized daily schedule
Verify insurance benefits and assist patients with financial information
Collect payments and maintain accurate patient records
Support smooth communication between doctors, clinical staff, and patients
Handle insurance submissions, billing support, and documentation review
Maintain electronic records using systems such as Open Dental, Dentrix, or similar software
Assist with front office operations to keep the practice running efficiently
Help create a positive, caring, and stress-free experience for every patient
What We’re Looking For
We’re seeking someone who is:
Friendly, compassionate, and highly professional
Organized with strong attention to detail
Comfortable multitasking in a busy office environment
Confident communicating with patients in person and over the phone
Experienced with dental scheduling, insurance verification, and billing
Familiar with practice management software such as Open Dental, Dentrix, or Weave
Knowledgeable about HIPAA compliance and patient confidentiality
Proficient with computers and Microsoft Office
Preferred Experience
Previous dental front desk or dental receptionist experience preferred
Pay: From $24.00 per hour
Benefits:
Dental insurance
Employee assistance program
Paid time off
Retirement plan
Work Location: In person