Patient Services Representative - Ambulatory Care Services

Patient Services Representative - Administrative
$22 per hr
Schedule: Day 5x8-Hour 08:00 - 04:30
Patient Services Representative Job Overview
We are seeking a dedicated and detail-oriented Patient Services Representative to join our Ambulatory Care Services team. The ideal candidate will possess strong administrative and customer service skills, with a comprehensive understanding of electronic health record (EHR) systems, medical billing, and healthcare documentation. This role is vital in ensuring smooth patient interactions, accurate data entry, and efficient clinic operations. The successful applicant will demonstrate professionalism, excellent communication abilities, and a commitment to maintaining clinical confidentiality policies while providing exceptional support to patients and healthcare providers.

Patient Services Representative Responsibilities
Greet patients professionally at the front desk, ensuring a welcoming environment and efficient check-in procedures.

Schedule patient appointments accurately using EMR (Electronic Medical Records) systems such as Epic, Meditech, or Athenahealth.

Verify insurance coverage, process medical collections, and handle billing inquiries in compliance with HIPAA regulations.

Review and update patient records meticulously, ensuring accuracy in documentation review and coding practices including CPT, ICD-9, and ICD-10 codes.

Manage phone communication with patients and healthcare providers, demonstrating excellent phone etiquette and timely responsiveness.

Assist with medical administrative support tasks such as filing, data entry (including 10-key typing), and maintaining organized medical records.

Support clinical staff by coordinating care plans, managing appointment scheduling, and facilitating communication between departments.

Utilize computer skills to operate various EHR systems like eClinicalWorks or Meditech efficiently while adhering to health information management standards.

Patient Services Representative Qualifications
Proven experience in a medical office setting with strong knowledge of medical terminology, billing, coding (ICD coding), and health insurance processes including Medicare.

Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is required.

Bilingual abilities are highly desirable to effectively serve diverse patient populations.

Demonstrated clerical experience with proficiency in Microsoft Office applications and basic office equipment operation.

Excellent customer service skills with the ability to handle sensitive information confidentially in accordance with HIPAA policies.

Strong organizational skills with attention to detail in documentation review and medical records management.

Prior clinic experience combined with knowledge of health insurance policies enhances success in this role.

Join our team to make a meaningful difference by providing exceptional patient service within a dynamic ambulatory care environment!
#INDREV
Pay: $22.00 per hour
Expected hours: 40.0 per week
Benefits:
Dental insurance
Health insurance
Vision insurance
Application Question(s):
Epic charting required
Education:
High school or equivalent (Required)
Experience:
health insurance and patient billing: 1 year (Preferred)
service experience in a healthcare setting: 1 year (Preferred)
Ability to Commute:
Seattle, WA 98195 (Required)
Work Location: In person