full-time 1 month ago
Patient Services Representative- Dental (Part-time)
Neighborhood Healthcare
Escondido, CA 92025
22.88 - 32.08/hr
About the Practice
N/A Team Members
Other Software
Office Tour & Photos
Job Description
ABOUT US:
Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.
As a private, non-profit 501(C) (3) community health organization, we serve over 506,563 medical, dental, and behavioral health visits from more than 96,867 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.
**Schedule is every Saturday from 8:00 am - 2:00 pm, and coverage as needed during the week.
ROLE OVERVIEW and PURPOSE
The Patient Services Representative (PSR) works to support the mission and vision of Neighborhood Healthcare by supporting clinics with front office tasks. The PSR’s primarily roles are to directs incoming calls to ensure they are transferred to the appropriate contact within the clinic and assist patients with scheduling and re-scheduling healthcare appointments.
RESPONSIBILITIES
Direct Patient Care
Assesses incoming phone calls to determine the correct course of action based on customer's information and needs
Corresponds with patients, salespeople, and visitors in an accurate, expeditious, courteous, and competent manner via in-person, telephone, and/or mail
Conducts appointment reminder calls to all patients; including noted documents required for their visit
Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy
Provider and Team Support
Generates daily lists of scheduled appointments for the clinic
Shares accountability for overall patient health outcomes by working in coordination with care teams
Operates to instill confidence in our care and facilities to patients, fellow employees, and other stakeholders
Clinical Administration
Schedules appointments and enter all required data into electronic scheduler
Tracks and records filled and cancelled appointments
Prepares patient charts prior to their appointments
Verifies patient appointments and arrival time at registration
Receives and records patient payments in computer and ledger for services received
Verifies patient records are up to date and accurate; makes appropriate changes in computer system, as needed
Completes ongoing/annual training for position compliance
EDUCATION/EXPERIENCE
High school diploma/GED required
One year customer service experience required; in a healthcare setting preferred
Experience working with electronic medical records and multi-phone lines preferred
Bilingual (English/Spanish), (English/Arabic), or (English/Mandarin) may be required by site
ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)
Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Knowledgeable about and experience with customer service etiquette and protocols
Ability to interact effectively with clinic personnel, patients, and diverse populations
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Ability to use computer programs, such as spreadsheets and databases
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Physical Requirements
Ability to lift/carry 20 lbs/weight
Ability to stand for long periods of time
COMPLIANCE (Safety & HIPPA)
Follow all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
Maintain current knowledge of policies and procedures as they relate to safe work practices
Follow all safety procedures and report unsafe conditions
Use appropriate body mechanics to ensure an injury free environment
Be familiar with location of nearest fire extinguisher and emergency exits
Follow all infection control procedures including blood-borne pathogen protocols
Maintain privacy of all patient, employee and volunteer information and access such information only on a need-to-know basis for business purposes
Comply with all regulations regarding corporate integrity and security obligations
Report all behavior and/or activity that are unethical, fraudulent, or unlawful
Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!
Pay Range: $22.88 to $32.08 per hour, depending on experience (DOE)
Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.
As a private, non-profit 501(C) (3) community health organization, we serve over 506,563 medical, dental, and behavioral health visits from more than 96,867 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.
**Schedule is every Saturday from 8:00 am - 2:00 pm, and coverage as needed during the week.
ROLE OVERVIEW and PURPOSE
The Patient Services Representative (PSR) works to support the mission and vision of Neighborhood Healthcare by supporting clinics with front office tasks. The PSR’s primarily roles are to directs incoming calls to ensure they are transferred to the appropriate contact within the clinic and assist patients with scheduling and re-scheduling healthcare appointments.
RESPONSIBILITIES
Direct Patient Care
Assesses incoming phone calls to determine the correct course of action based on customer's information and needs
Corresponds with patients, salespeople, and visitors in an accurate, expeditious, courteous, and competent manner via in-person, telephone, and/or mail
Conducts appointment reminder calls to all patients; including noted documents required for their visit
Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy
Provider and Team Support
Generates daily lists of scheduled appointments for the clinic
Shares accountability for overall patient health outcomes by working in coordination with care teams
Operates to instill confidence in our care and facilities to patients, fellow employees, and other stakeholders
Clinical Administration
Schedules appointments and enter all required data into electronic scheduler
Tracks and records filled and cancelled appointments
Prepares patient charts prior to their appointments
Verifies patient appointments and arrival time at registration
Receives and records patient payments in computer and ledger for services received
Verifies patient records are up to date and accurate; makes appropriate changes in computer system, as needed
Completes ongoing/annual training for position compliance
EDUCATION/EXPERIENCE
High school diploma/GED required
One year customer service experience required; in a healthcare setting preferred
Experience working with electronic medical records and multi-phone lines preferred
Bilingual (English/Spanish), (English/Arabic), or (English/Mandarin) may be required by site
ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)
Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Knowledgeable about and experience with customer service etiquette and protocols
Ability to interact effectively with clinic personnel, patients, and diverse populations
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Ability to use computer programs, such as spreadsheets and databases
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Physical Requirements
Ability to lift/carry 20 lbs/weight
Ability to stand for long periods of time
COMPLIANCE (Safety & HIPPA)
Follow all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
Maintain current knowledge of policies and procedures as they relate to safe work practices
Follow all safety procedures and report unsafe conditions
Use appropriate body mechanics to ensure an injury free environment
Be familiar with location of nearest fire extinguisher and emergency exits
Follow all infection control procedures including blood-borne pathogen protocols
Maintain privacy of all patient, employee and volunteer information and access such information only on a need-to-know basis for business purposes
Comply with all regulations regarding corporate integrity and security obligations
Report all behavior and/or activity that are unethical, fraudulent, or unlawful
Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!
Pay Range: $22.88 to $32.08 per hour, depending on experience (DOE)
Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
About Neighborhood Healthcare
Neighborhood Healthcare provides comprehensive healthcare services throughout San Diego and Riverside Counties. They offer a wide range of medical and wellness programs with a focus on community impact and positive change.
Position Closed
This job is no longer accepting applications.