Patient Services Representative/Scheduler

Patient Services Representative / Scheduler
Compassion meets community at Siskiyou Community Health Center, where our mission is to provide accessible, high-quality, compassionate healthcare to everyone in our community — regardless of circumstance.

As a Patient Services Representative (PSR), you are often the first point of contact a patient has with us. Your professionalism, warmth, and attention to detail help remove barriers to care and ensure patients feel welcomed, respected, and supported from the moment they call or walk through our doors.

If you believe healthcare should be human, community-centered, and mission-driven, this role is for you.

Why This Role Matters
You are more than a scheduler.

You are more than a front desk representative.

You are a vital part of ensuring timely access to care. Every appointment scheduled, every phone call answered, every patient guided through our system contributes directly to improved health outcomes.

Your work helps patients:
Access appointments when they need care most
Understand available programs and services
Connect to interpreter services and community resources through our on-site Community Health Workers
Navigate insurance, Oregon Health Plan applications, and sliding fee scales
You are a bridge between patients and providers — and that bridge makes all the difference.

What You’ll Do
Greet patients and answer phones with professionalism and compassion
Schedule appointments efficiently while balancing patient needs and provider schedules
Complete accurate registration
Provide check-out support including follow-up scheduling and diagnostic coordination
Maintain strict HIPAA compliance and confidentiality
Work collaboratively with providers and front office team members to ensure smooth operations
What You Bring
Strong customer service and communication skills
The ability to stay calm, organized, and solutions-focused in a fast-paced environment
Experience with scheduling and patient registration (preferred)
Familiarity with medical terminology and medical office software (preferred)
A team-oriented mindset and commitment to multidisciplinary care
Bilingual Spanish skills (preferred but not required)
A passion for serving diverse patient populations
Healthcare experience is helpful — but compassion, professionalism, and reliability are essential.

Our Commitment to Work–Life Balance
At Siskiyou, we believe that caring for our community starts with caring for our team.

We offer:
Predictable clinic-based scheduling
Generous paid time off
Supportive team culture
Opportunities for professional growth
A stable, mission-driven workplace
Leadership that values teamwork and respect
While this role is fully on-site and may include occasional evenings or weekends, we strive to create sustainable schedules that allow you to recharge and thrive — not burn out.

The Environment
This is an active, hands-on role in a busy clinic setting. You will use computers, phone systems, scanners, and other office equipment daily. You will be on your feet at times, interacting with patients from diverse backgrounds — including, occasionally, managing difficult situations with professionalism and empathy.

Your ability to remain calm, organized, and kind under pressure will set you apart.

Qualifications
Six months of related experience preferred
Bilingual Spanish (oral and written) preferred
Proof of required immunizations
Successful completion of background check and drug screen
Join a Team That Makes a Difference
At Siskiyou Community Health Center, you are not just filling a position — you are becoming part of a team committed to improving lives across your community.

If you are looking for meaningful work, a collaborative environment, and a career that supports both your professional goals and your personal well-being, we invite you to apply.

Be the first smile. Be the steady voice. Be the bridge to better care.

Pay: $17.33 - $24.24 per hour
Benefits:
403(b) matching
AD&D insurance
Bereavement leave
Dental insurance
Dependent health insurance coverage
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
On-the-job training
Opportunities for advancement
Paid orientation
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance
Application Question(s):
Are you over 18?

Work Location: In person